Store Manager

Pet Supplies Plus•Orchard Park, NY

3h•Onsite

About The Position

If you’re the leader of the pack and enjoy providing products and services that enrich pets’ lives, then come work in our neighborhood! As a Store Team Leader at Pet Supplies Plus, you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you will lead your store team by example, recognize local cat shelter directors and volunteer for adoption events, analyze store sales and develop plans to maximize sales, neighbor engagement and productivity, and inspire your team to attain goals. You will also create a fun, positive environment for your team and neighbors, building a reputation for neighborly, knowledgeable, trustworthy and petcentric service in your neighborhood, all while engaging with PSP neighbors and smiling in the face of puppy breath.

Requirements

2+ years’ experience leading retail teams
Bachelor’s degree or equivalent work experience
High school diploma/GED required
Microsoft Office knowledge is a must
Good communication skills
Ability to operate all equipment, including a forklift, to run the store
Ability to climb ladders, bend, kneel, and lift up to 50 pounds
Ability to work flexible schedules
Reliable transportation
Must pass a drug screening
Must be 18 years of age or older

Responsibilities

Lead your store team by example – including, but definitely not limited to, being the first one on the floor to play with a neighbor’s new puppy
Recognize the director of your local cat shelter at the register and volunteer to host the next adoption event
Analyze your store sales results and develop plans to maximize sales, neighbor engagement and productivity
Inspire your team to help you attain those goals
Create a fun, positive environment for your team and your neighbors
Create a reputation for neighborly, knowledgeable, trustworthy and petcentric service in your neighborhood
Engage with PSP neighbors
Adhere to operational policies and procedures (animal care, safety, cleanliness and security) that ensure exceptional service is provided to our neighbors
Achieve strong store audit and neighbor engagement scores which promote our brand
Use broad business knowledge to affect store results, including sales (including grooming and services, where applicable), loyalty program membership, and neighbor engagement, while operating within budget
Ensure weekly work schedules are created to maximize productivity and engagement
Promote team member engagement and morale by understanding individual motivation and needs, recognizing and rewarding successful performance, and helping them achieve career goals
Maintain a fully staffed team and lead recruiting and onboarding for all levels in the store
Cultivate a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members
Connect with community organizations to partner on events and marketing opportunities