H&M Store Manager - Ashville Mall
About The Position
As a Store Manager, you’ll oversee the entire customer experience, ensuring high visual and commercial standards that align with global strategies and your store’s local context. Acting in line with our values, you’ll drive both your success and the company’s success. You will: Lead your store team to deliver an outstanding customer experience while promoting and selling our products. Stay informed about your store’s strengths, opportunities, and competitors, with a strong understanding of the local market and customer needs. Analyse sales performance, set goals, and create plans to optimize results, profits, and stock levels. Manage scheduling and store maintenance efficiently, aligning with sales budgets and commercial priorities. Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation. Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge. Represent yourself and the brand positively during all customer interactions.
Requirements
- Experience in retail management and operations.
- A proven track record of strong leadership, with a passion for coaching and developing teams while exemplifying company values and culture.
- Proven results using customer centric reporting and tools.
- Expertise in sales planning, analysis, and follow-up.
- Strong and confident leaders who inspire, coach, and develop their teams with integrity.
- Motivated to create great customers experiences while promoting and driving sales.
- Ambitious and motivated by performance, competition, and achieving goals.
- Analytical problem-solvers with excellent communication skills and a knack for working with numbers and statistics.
- Flexible and solution oriented.
- Passionate about fashion trends, commerciality, and visual presentation, with a keen awareness of competitors.
Responsibilities
- Lead your store team to deliver an outstanding customer experience while promoting and selling our products.
- Stay informed about your store’s strengths, opportunities, and competitors, with a strong understanding of the local market and customer needs.
- Analyse sales performance, set goals, and create plans to optimize results, profits, and stock levels.
- Manage scheduling and store maintenance efficiently, aligning with sales budgets and commercial priorities.
- Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
- Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
- Represent yourself and the brand positively during all customer interactions.
Benefits
- 25% staff discount across all H&M Group brands (in-store and online)
- Participation in the H&M Incentive Program (HIP)
- Medical, dental, vision, and pharmacy coverage
- Paid vacation, wellness days, holidays, and parental leave
- 401(k) retirement plan
- Commuter benefits
- Health and dependent care FSA
- Employee Assistance Program (EAP)
- Additional voluntary benefits
- Local market perks (may vary by country and employment type)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
