Whip, Inc.-posted about 2 months ago
$68,000 - $80,000/Yr
Full-time • Manager
Glen Burnie, MD

DriveWhip is a mobility provider in the Washington, DC area, with offices in multiple cities, that Leases/Rents vehicles to Uber, Lyft and other On-Demand or Rideshare drivers. As a ground floor member of an exciting new company all associates will be tasked with a variety of responsibilities. An appreciation for the pros and cons of start up culture is a must. Our goal is to deliver superior customer service, respect, expertise and responsiveness to our customers. As stewards of our company, you will be responsible for awarding every customer with a positive rental experience. Position Summary: Are you a natural leader who thrives in a fast-paced environment? Do you love building strong teams, streamlining operations, and keeping things running smoother than a freshly tuned engine? Whip is looking for a Store Manager with solid operations experience to lead daily activities, boost performance, and deliver an unforgettable customer experience.

  • Oversee daily store operations from front desk service to vehicle hand-offs, keeping everything moving efficiently and on schedule.
  • Hire, train, and mentor a high-performing team. Build a positive, driven culture that celebrates wins and tackles challenges together.
  • Track KPIs, set ambitious goals, and continuously refine processes to hit (and exceed) targets.
  • Make every customer’s day with stellar service, quick resolutions, and genuine care.
  • Partner with fleet, service, and logistics teams to keep vehicles available, clean, and road-ready.
  • Maintain company standards, policies, and safety protocols—because smooth operations start with doing things right.
  • Spot opportunities for improvement and bring fresh ideas to keep the store running better every day.
  • Bachelor’s degree in Business, Management, Operations, or a related field preferred, but not required (equivalent experience also considered).
  • 3+ years of store or operations management experience (retail, rental, or automotive industry a plus).
  • Proven track record of leading teams, meeting performance goals, and improving operational efficiency.
  • Strong leadership and people-development abilities.
  • Data-driven decision-making and KPI management.
  • Excellent conflict resolution and problem-solving skills.
  • Familiarity with CRM, or scheduling systems.
  • Ability to adapt quickly and thrive in a fast-paced, evolving environment.
  • Proven experience managing store operations in retail, rental, rideshare, automotive, or similar fast-moving industries.
  • Strong leadership skills – you know how to motivate, delegate, and hold your team accountable.
  • Excellent communication and organization – you keep priorities clear and teams aligned.
  • A customer-first mindset – you go above and beyond to deliver a top-tier experience.
  • Tech-savvy and process-oriented – you embrace tools and data to streamline operations.
  • Flexible availability – open to weekends, evenings, and holidays when needed.
  • Experience with inventory, logistics, or fleet management systems is a strong bonus.
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