Store Manager

Bridgestone Americas • Smyrna, GA

21h • Onsite

About The Position

Bridgestone Retail Operations (BSRO), a part of Bridgestone Americas, operates over 2,200 company-owned stores including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations across North America. With more than 22,000 teammates and over $4.5 billion in sales, BSRO is dedicated to its mission of "Serve Society with Superior Quality." The company offers competitive pay, formal training, performance incentives, paid vacation and holidays, comprehensive healthcare packages for both full-time and part-time employees, and a 401k plan. Bridgestone fosters a diverse and inclusive environment, valuing all perspectives to build a team that reflects the world it serves. The Store Manager role is comprehensive, encompassing all aspects of store operations. This includes the selection, coaching, and development of store teammates, as well as the merchandising, advertising, and promotion of products and services. The manager is also responsible for driving sales and promotions, ensuring customer satisfaction and loyalty, and managing financial aspects such as payroll, budgets, and store goals.

Requirements

• High School Diploma or equivalent
• Demonstrated success in retail sales management
• Problem solving skills as it relates to customer complaints
• Aptitude to manage inventory, order scheduling, and merchandising displays
• Must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty
• Exceptional teammate and customer communication skills
• Negotiation and conflict resolution skills
• Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles

Nice To Haves

• 2 year college degree or equivalent

Responsibilities

• Customer service
• Drive store sales & promotions
• Build customer satisfaction & loyalty creating results for teammates, customers and the company
• Understand alternative tire sourcing and competitors
• Track and meet payroll, budgets and store goals
• Keep records and relevant financial information current
• Manage, schedule and assign staff according to their skill level
• Attend paid training to stay up-to-date with new developments in the automotive service industry
• Follow up with customers to obtain feedback and ensure they are satisfied with received
• Other duties as assigned

Benefits

• Competitive pay
• Formal training
• Performance incentives
• Paid vacation and holidays
• Competitive healthcare packages for full-time and part-time employees
• 401k plan
• Medical, Dental and Vision – Starting day 1 for all our teammates
• On-the-job training and company-funded ASE certifications
• Flexible work schedule
• 401(k) match
• On demand pay (daily pay) program available
• Professional Development resources
• Community Involvement activities
• Integrity & Teamwork
• Opportunity to develop and grow, through training and regular mentorship
• Corporate Social Responsibility activities
• Agility and work/life effectiveness and your long-term well-being
• A diverse and inclusive team

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees