Store Manager

Food Provisions LLC•Key Biscayne, FL

just now

About The Position

As Store Manager at The Golden Hog, you will be responsible for leading the store's end-to-end operation (front of house and back of house), ensuring daily execution of our standards for service, presentation, quality, and safety. This role oversees sales, inventory, cost control, operational management, and team development, with a constant focus on profitability, efficiency, and customer satisfaction. This position requires visible floor leadership, strong organization, and sound judgment to prioritize, resolve issues, and follow through with discipline. The Store Manager is a key driver of operational consistency, continuous improvement, and strategic growth initiatives, while maintaining an exceptional shopping experience aligned with The Golden Hog's customer-first culture.

Requirements

Experience: 5+ years in retail/supermarket/food operations management (required), with direct responsibility for operations, sales, and inventory.
Leadership & judgment: Strong leadership, active floor presence, organization, effective decision-making, and the ability to solve problems quickly with sound judgment.
Results-driven: Ability to execute plans, prioritize objectives, and maintain operational discipline focused on profitability and efficiency.
Retail operations & standards execution: Practical knowledge to sustain service standards, organization, presentation, and operational controls.
Food Safety: Working knowledge of food safety and hygiene standards; ability to maintain controls and apply corrective actions when needed.
Technical skills: Strong command of POS, MS Office, and inventory/reporting systems; comfortable using metrics and follow-up tracking.
Financial acumen: Ability to read reports, manage budgets, control expenses, and track financial performance.
Communication & influence: Excellent interpersonal skills; ability to coordinate, align the team, and uphold standards without micromanagement.
Education: Bachelor’s degree in business administration, Retail Management, or related field (preferred, not required).
Availability and Flexibility: This role requires open availability based on operational needs, including opening/closing shifts, nights, weekends, holidays, and special events. Scheduling may vary to meet business demands, and active floor presence is expected during peak hours and critical operational moments.

Responsibilities

Lead day-to-day end-to-end operations (sales floor + back-of-house), with visible floor leadership and active back-of-house oversight, ensuring consistent execution, order, cleanliness, and operational pace.
Maintain the store at standard: presentation, merchandising, and execution of displays/promotions, sustaining a premium customer experience.
Protect cash controls: oversee cash handling, closeouts, and controls, ensuring checkout discipline and adherence to procedures.
Drive profitability through margin control, sales mix management, and reduction of operational losses (shrink, waste, damage, and inventory adjustments).
Control labor costs: structure coverage and schedules based on demand, optimize productivity, and maintain labor-cost discipline.
Manage inventory end-to-end: ordering, receiving, rotation, critical stock levels, counts, and waste/loss control, ensuring availability and healthy turnover.
Manage results with execution discipline, using operational metrics (sales, labor cost, inventory, and customer satisfaction) to prioritize weekly actions and improve performance.
Ensure operational efficiency and food safety in all food-handling areas: hygiene, storage, temperatures, rotation, traceability, and corrective actions for risks or non-compliance.
Establish and sustain standards for product quality, presentation, and consistency, ensuring impeccable execution (portioning, packaging, and presentation) and promoting improvements aligned with market trends and customer feedback, in coordination with internal leaders.
Keep internal audits and operational checklists up to date, correcting deviations immediately and with documentation.
Train, supervise, and develop the team by assigning responsibilities, coaching in real time, and sustaining a customer-first culture with accountability.
Elevate customer satisfaction: resolve complaints/incidents quickly and professionally with a solution mindset, applying recovery actions per internal guidelines.
Strengthen team readiness for expansion through training, cross-training, standards, and operational readiness.
Support and implement strategic expansion and growth projects by coordinating operational execution, aligning the team to new standards, and ensuring an orderly, sustainable transition.