Store Manager

Boll & Branch • Bethesda, MD

2d • $80,000 - $95,000

About The Position

Boll and Branch is looking for a Store Manager to join our growing retail team. This role is located in Bethesda Row in Bethesda, MD. At Boll & Branch, we believe that luxury starts with care — for our customers, our communities, our teams, and our craft. We’re looking for a Store Manager who embodies hospitality and ownership — someone who leads with passion, takes pride in their store environment, and brings the Boll & Branch experience to life in every interaction. As the Store Manager, you are the shopkeeper for your store. You’ll run it as if it were your own business — delivering results, leading a high-performing team, and creating a welcoming environment where customers and employees feel at home. You’ll also play a broader role as a community connector, forging partnerships and helping build local presence with the same sense of care and ownership. This role reports to the District Manager.

Requirements

• 3+ years of experience in a retail leadership position (ideally in luxury, design, home, lifestyle categories).
• A natural host with a positive and enthusiastic personality; you take pride in creating an inviting, inspiring space.
• Entrepreneurial at heart with a shopkeeper mindset – motivated by ownership, accountability, and making an impact locally.
• Equally comfortable analyzing business metrics and curating beautiful, customer-first experiences.
• A hands-on coach who leads by example and develops others through mentorship, coaching, and collaboration.
• Strong communicator and trainer — you thrive on helping others grow.
• A natural connector skilled in consultative selling and has constant curiosity about your market.
• Full understanding of specialty retail, including business development, human resources, visual merchandising, and store operations.
• Knowledge of basic retail math and cash management techniques.
• Resourceful with strong critical thinking and problem solving skills.
• Ability to travel to the corporate office and other store locations when needed.
• Proficient with standard office and retail environment equipment (phones, POS, alarm systems etc).
• Intermediate knowledge of Google Suite (including Google Drive, Meet, Docs, Slides, Sheets), as well as Word and Excel.
• Able to stand for long periods of time, reach overhead, lift up to 50 lbs., and climb a ladder/step stool.
• The above is a comprehensive, but not exhaustive, description of requirements and expectations that may evolve over time based on business needs. You must be able to complete all physical requirements of the job with or without a reasonable accommodation.

Responsibilities

• Lead With Hospitality
• Serve as the host in your store — greeting guests warmly, listening deeply, and helping them design spaces they love.
• Set the tone for an elevated yet comfortable experience, rooted in genuine care and welcoming service.
• Foster a culture of “unreasonable hospitality” where every interaction – with customers and your team – feels personal and memorable.
• Create elevated experiences for our customers through our in-store, in-home and virtual design consultation program.
• Own Your Business
• Treat your store as your own small business — you’ll be empowered to make decisions that drive performance, community connection, and customer love.
• Achieve and exceed sales and profitability goals while managing all aspects of daily operations.
• Analyze selling reports, manage controllable expenses, and ensure operational excellence across all areas.
• Maintain impeccable visual and merchandising standards — recognizing that every touchpoint is a reflection of our brand’s integrity.
• Develop & Inspire Your Team
• Hire, train, and mentor a team of passionate, driven Brand Ambassadors who embody integrity, resourcefulness, customer-obsession, and hospitality.
• Be a role model by being an active presence on the sales floor — helping your team master both the art of service and the science of selling.
• Meet monthly with each Brand Ambassador to celebrate wins, develop strengths, and ensure high performance by reviewing their productivity relative to their goals.
• Coach and provide suggestions for improvement and address through performance management when necessary.
• Be an expert in all Boll & Branch products and service standards; inspiring and training your team to develop their expertise.
• Be a Connector in the Community
• Build relationships that bring Boll & Branch to life locally — from interior designers and real estate developers to boutique hotels and universities, and beyond.
• Partner with Nordstrom and Bloomingdale’s teams to strengthen our relationship with them and build brand awareness in the market.
• Create thoughtful local outreach — events, design partnerships, and neighborhood guides — that connect our core customer to the best of her community.
• Help customers discover their community through us by curating a list of the best local bakeries, boutiques, schools, and other hidden gems
• Create and drive community outreach initiatives through local businesses and our Designer Outreach program.

Benefits

• Medical, Dental, Vision, and Life/AD&D insurance
• Commuter Benefits, HSA/FSA, STD/LTD, and Employee Assistance Program
• Family-Planning Services, Gender-affirming healthcare, and Health Advocacy Program
• Fitness Reimbursement Program, 401(k), Paid Time Off, and an Employee Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees