(USA) Store Manager - Supercenter

Walmart•Cockeysville, MD

1d•Onsite

About The Position

The Store Manager at a Supercenter is responsible for developing and leveraging a strategic vision aligned with company, market, and local plans to direct facility operations, merchandising, and company direction. This role involves significant leadership in supervising and developing a diverse team of management and hourly associates, addressing challenges such as high turnover and recruiting. The manager ensures compliance with company policies, upholds the Open Door Policy, and actively participates in community outreach programs, often in high-visibility settings. A key aspect of the role is driving the financial performance of the facility by achieving sales and profit goals, controlling expenses, and analyzing economic trends. The manager is also crucial in modeling and enforcing excellent customer service, driving sales through effective merchandise presentation, and ensuring the success of the Academy training environment within the store. The position requires providing overall strategic direction, attracting and retaining a skilled workforce, cultivating an ethical environment, and leveraging partnerships to achieve business goals. The role emphasizes core values such as respecting the individual, acting with integrity, serving customers and members, and striving for excellence, fostering a culture of belonging, continuous improvement, and accountability.

Requirements

Bachelor's Degree and 2 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination; OR 4 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience as a Store Manager in a low complex store OR 1 year experience as a Store Manager in a medium complex store OR 2 years experience as a Store Manager in a high volume retail store.
Running a fresh or dry grocery area.

Responsibilities

Develops, communicates and leverages a strategic vision aligned with company, market and local plans and tactics to direct the management team and management and hourly associates in facility operations, merchandising and company direction.
Provides supervision and development opportunities for management and hourly associates in a facility that may present issues such as high turnover, significant engagement issues, inexperienced associates and recruiting challenges in an experienced, highly competitive market requiring ongoing and proactive recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition and belonging mindset in the workplace across multiple levels of the organization.
Upholds the company's Open Door Policy in a dynamic multifaceted environment by meeting with associates and listening to concerns, researching issues, leveraging necessary resources for complex time-sensitive requests, reviewing company policies and procedures, teaching and driving consistency in responsiveness and resolution across managerial levels within the facility and providing resolution for associates including proactively seeking out associate comments and concerns by meeting with associates in their work areas.
Ensures compliance with company policies and procedures by anticipating and proactively responding to challenging compliance issues, effectively navigating an environment with challenging compliance requirements and high levels of necessary controls, developing and maintaining relationships with federal, state and local officials, holding hourly associates and managers accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, maintaining quality assurance standards, overseeing safety and operational reviews, developing and implementing action plans to correct deficiencies and providing direction and guidance on executing company programs and strategic initiatives.
Initiates, directs and participates in community outreach programs in a high visibility, potentially high-profile and dynamic environment with the possibility of significant media attention requiring ongoing engagement and a high interface with the community and corporate by encouraging and supporting associates and managers in serving as good members of the community, establishing and maintaining relationships with key individuals or groups in the community and media as the representative for the company, presenting the company's perspective to various external organizations following the company's media guidelines, navigating organizational resources and barriers to autonomously and effectively respond to challenging media requests and championing company-sponsored programs, events and sustainability efforts to associates, customers and the local community in order to emphasize the facility as part of the community.
Drives the financial performance of the facility by ensuring that sales and profit goals are achieved, maintaining a strategic, holistic and analytical business perspective, anticipating and accounting for key performance indicators, executing process improvements and productivity tools, leading the management team in controlling expenses to ensure they are indexed to sales, interfacing with market teams to drive margins and increase sales, developing and implementing plans to correct any deficiencies in financial performance in the facility, overseeing the creation of budgets and leading the analysis of economic trends and community needs for budget forecasting.
Models, enforces and provides direction and guidance to hourly associates and managers within a highly challenging labor environment for example significant recruitment and engagement issues, high turnover on proper customer service approaches and techniques to ensure customer needs, complaints and issues are successfully resolved within company guidelines and standards.
Drives sales in the facility by accounting for multiple dynamic indicators for example external environment, merchandising, customer and associate base, replenishment sales windows, ensuring effective merchandise presentation including accurate and competitive pricing, proper signing and in stock and inventory levels, budgeting and forecasting sales and assessing economic trends and community needs.
Ensures the success of the Academy training environment and store standards by meeting the store requirements as defined in the Academy Store standards and standard operating procedures, creating an engaging and environment within the Academy Store for example a high performance culture, integrating and including Academy associates in leadership and store meetings and activities that supports associate engagement in the overall facility, engaging the trainees during their store assignment for example being available to trainees, providing job shadowing opportunities, acting as a culture champion, engaging the customers within the Academy training format and maintaining a high level of customer service within the facility, serving as a visible operations champion in the Academy program for example welcoming and introductions to new trainee group, speaking on relevant business experience, acting as an Academy advocate across the supported markets and participating in the talent planning and succession planning within the supported markets.
Provides overall direction by analyzing business objectives and customer needs, developing, communicating, building support for and implementing business strategies, plans and practices, analyzing costs and forecasts and incorporating them into business plans, determining and supporting resource requirements, evaluating operational processes, measuring outcomes to ensure desired results, identifying and capitalizing on improvement opportunities, promoting a customer environment and demonstrating adaptability and sponsoring continuous learning.
Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting and developing talent, supporting mentorship, workforce development and succession planning and leveraging the capabilities of new and existing talent.
Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices, developing consequences for violations or noncompliance and supporting the Open Door Policy.
Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives, engaging key stakeholders in the development, execution and evaluation of appropriate business plans and initiatives and supporting associate efforts in these areas.
Builds high performing teams, embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform.
Works collaboratively, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence.
Attracts and retains the best talent, empowers and develops talent and recognizes others contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us e.g. creating a sense of belonging, eliminating waste, participating in local giving.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair and transparent.
Delivers results while putting the customer first, considers and adapts to how, where and when customers shop and applies the EDLP and EDLC business models to all plans.
Makes decisions based on data insights and analysis, balances short and long-term priorities and considers our customers, fellow associates, shareholders, suppliers, business partners and communities when making plans.
Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience and encourages learning from mistakes.
Drives continuous improvements, adopts and encourages the use of new technologies and skills and supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering tuition, books, and fees for high school completion to bachelor's degrees, English Language Learning, and short-form certificates).