Store Manager 431

Hibbett•Gastonia, NC

1d•Onsite

About The Position

The Store Manager at Hibbett Retail, Inc. is responsible for overseeing and managing the store's sales efforts across all departments, ensuring overall operational efficiency and profitability. This role involves enforcing company policies, goals, and standards to the sales team to achieve sales targets. The Store Manager maintains consistent communication with the District Sales Manager and the Store Support Center to drive business growth and initiatives. They represent the company's brand through their appearance, attitude, and professionalism towards employees, customers, and the community. The manager is expected to be knowledgeable in all product areas and departments within the store and is passionate about providing outstanding customer service and promoting merchandise.

Requirements

Bachelor's degree in business or a related field or equivalent experience.
Experience working in a retail environment, preferably in footwear and athletic apparel.
Experience in managing and cultivating a sales team.
3-5 years of customer service experience.
3+ years of management experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Analytical thinker with demonstrated business acumen.
Ability to problem solve and juggle multiple tasks and priorities.
A strong commitment to customer service.
Strong leadership and communication skills.

Responsibilities

Is responsible for driving store sales and sales goals, consistently focused on company growth.
Manage and control the assets of the company by managing their designated store.
Directs and oversees entire sales efforts in the store.
Training and mentoring store associates in sales strategies and skills.
Constantly and consistently acquainted with all aspects of the store including sales statistics, inventory and expenses that together produce profit.
Consults and collaborates with District Sales Manager as needed in establishing and enforcing policies, goals, and procedures.
Directs staff to ensure all responsibilities and standards in each department are completed.
Mentor and cultivate a team of outstanding Sales Associates, Assistant Managers, and Managers in Training.
Carry out personnel recruiting, hiring, training, discipline, and evaluation.
Manages the store's payroll and schedule to ensure the store is meeting labor goals.
Maintain proper security for the store.
Partners with Asset Protection to prevent theft and lower shrink.
Communicates with District Sales Manager and keep them informed as to inventory movement.
Driving inventory goals and strategies.
Provides information and consistently and vigorously follows through on all marketing and advertising plans and stays aware of customer trends.
Keeps abreast of competition and new ideas and keeps informed on community related events, to take advantage of potential opportunities.
Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
Manages subordinate supervisors and non-management employees, including Sales Associates, Hub Drivers, Assistant Managers, and Managers in Training.
Is responsible for the overall direction, coordination, and evaluation of this unit.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Interviewing, hiring, and training employees.
Planning, assigning, and directing work.
Appraising performance.
Rewarding and disciplining employees.
Addressing complaints and resolving problems.