Store Manager - Crystal Lake

Mint Cannabis•Carpentersville, IL

5d•$58,000 - $62,000

About The Position

The Store Manager is responsible for leading the daily operations of a high-volume Mint Cannabis retail dispensary. This role oversees all store functions, including team leadership, sales performance, compliance, inventory control, and customer experience. The Store Manager will build and mentor a strong team while ensuring a consistent, compliant, and customer-focused experience. The ideal candidate is a hands-on, results-driven leader with proven experience in retail management and a passion for operational excellence in the cannabis industry. Ready to grow with us? 🌱 Let’s make it happen.

Requirements

3+ years of retail management experience, preferably in a high-volume, regulated environment
1+ year of cannabis industry experience strongly preferred
Demonstrated success in team leadership, operational execution, and customer service excellence
Strong working knowledge of compliance, inventory management, and cash handling procedures
Excellent communication, organizational, and decision-making skills
Proficiency with POS systems and retail management software
Must be at least 21 years of age
Must possess or be eligible to obtain and maintain a Facility Agent Card per state regulations
Must be able to pass a background check and fingerprint clearance
Must meet all applicable Illinois state requirements to work in a licensed cannabis facility
Must be able to stand, walk, and perform tasks for extended periods
Must be able to lift up to 25 pounds
Must be comfortable working in a fast-paced, highly regulated retail environment

Responsibilities

Lead, train, and coach a team of 25–50 employees including assistant managers and front-line staff
Create a positive, inclusive, and performance-driven culture aligned with Mint Cannabis values
Conduct team meetings, performance reviews, and ongoing coaching to ensure accountability and development
Oversee day-to-day dispensary operations, including opening/closing, shift coverage, cash handling, and compliance
Ensure exceptional customer service and resolve escalated guest issues professionally
Monitor store appearance, cleanliness, and functionality to ensure a consistent customer experience
Ensure full compliance with all state and local cannabis regulations, company policies, and SOPs
Manage Facility Agent Cards, ID verification, and documentation procedures
Enforce safety and security protocols including alarm systems, cash handling, and loss prevention
Work with inventory and procurement teams to maintain accurate stock levels and timely product rotation
Oversee daily financials, including cash reconciliation, banking deposits, and reporting
Support sales forecasting and budgeting while managing labor and operational expenses
Collaborate with marketing to execute promotions and in-store campaigns
Partner with leadership and support teams on cross-functional initiatives and regional planning
Engage in local community outreach and brand-building opportunities
Directly supervises all store staff, including assistant managers, leads, and front-line team members
Responsible for hiring, training, scheduling, coaching, and performance management
Ensures adherence to company policies, compliance standards, and operational procedures
Fosters a team-oriented environment that supports employee growth and accountability