Store Manager

The Salty•Charlotte, NC

1h•Onsite

About The Position

Store Managers oversee everything that happens within the 4 walls of their store- no matter if it’s regarding FOH to BOH or from salary to hourly. The Store Manager balances being an advocate for their team members, while owning and driving business KPI's (P&L results, guest sentiment, sales building within the 4 walls, delivery and catering) and supporting the operational practices, core values, and company culture. While all Guest Experience Team Members, Key Holders, and Assistant Store Manager all directly report to the Store Manager, all BOH positions indirectly report to the Store Manager as well. Store Managers ensure that the BOH is operating at an optimal production cadence, quality of products is exceptional and cleanliness standards set by the Company are being upheld and maintained. This role ensures that their team are all doing their jobs correctly, our guest service is world-class, their store is clean, the products we serve are meeting quality standards and the Company core values are being instilled throughout all positions. To be a successful Store Manager is to be a leader who accepts accountability (non negotiable) for the duties and responsibilities of their position. This position reports directly to the Regional Manager that that store is assigned to.

Requirements

4+ years experience in a management capacity in hospitality and/or food & beverage.
Managed and developed 10+ team members per shift
Experience in Food Safety + Planning • Food Safety Certification required or ability to obtain within first 90 days of employment (ServSafe Manager’s Certification).
Comfortable working in a fast-paced environment, directing teams and ability to remain calm under pressure
P&L, COGS, Understanding Budgets, financial Financial Planning and Strategy, Labor/Scheduling, Training & Team Development.
Hiring, training and scheduling a catering team to maximize sales opportunities and connections in the community
Ability to coordinate multiple tasks such as food, beverage + labor cost while maintaining required standards of operation in daily restaurant activities.
Must possess excellent communication skills for dealing with diverse staff.
Coachable: actively looks for feedback to grow and improve.
Ability to coach in a positive, fair and discreet manner for team members to grow and improve
Accepts accountability (no blame) for job performance, strives for constant improvement in areas of opportunity, solution oriented, able to turn “problems” into opportunities for positive results
Self-starters: takes initiative, thinks of the big picture, relays store needs and communicates with the team.
Hospitality and guest service-oriented: Passion for the guest experience, service driven.
Innovative and creative by finding ways to increase opportunities to positively impact business
Can manage multiple projects, delegates freely with quality.
Proficient computer skills in the Microsoft Office suite.
Personal characteristics - action oriented, self-motivated, positive and humble attitude, service-focused, flexible, fun-loving personality, and ethical with a high degree of integrity.
Belief in and passion for The Salty’s core values.
Ability to work weekends and holidays

Nice To Haves

Experience with off site catering is a plus.

Responsibilities

Leadership Responsibilities: A positive attitude
Maintaining professionalism in the workplace. Modeling desired behavior for your team. Balancing guest service and a great camaraderie within the company.
Guest Interaction
Mastering the art of knowing your guests - who your regulars are and what they order.
Assisting guests in a happy, positive, genuine way all of the time to ensure they feel at home.
Consistently checking in on guests throughout the day, introducing yourself to them, checking on their order, answering any questions they may have
Anticipating needs - being able to read the room and know who’s enjoying their order, who isn’t, effectively addressing guest concerns and complaints with a +1 attitude.
Scheduling appropriately for store business and for catering opportunities
Attendance
Maintaining consistent attendance and punctuality. Following the attendance policies set by The Salty.
Holding your team accountable to attendance policies in a fair and consistent manner
Your people
Develop a team by identifying talent, building skill sets through training, and growing future company leaders.
Check ins, 1:1’s, performance reviews
Recognizing team member birthdays and anniversaries per company guidelines
Cross training your team between FOH and BOH job duties and responsibilities to increase team member development, productivity and effectiveness of operation.
Managing FOH and BOH management and Team Members
Creating a culture of positive vibes for your team and guests, every interaction matters
Build meaningful relationships with your team and guests, rooted in authenticity — invest time to build trust.
Empower your team to create meaningful connections with each other and the guest every day.
Make an Impact: Inspire your team, owning your business, and architecting guest service experiences across all touch points.
Driving continuous performance improvement focusing on leading indicators. You must be balanced in your approach focusing on people, financial, and guest experience - equally.
Understanding how to appropriately address both team member errors and praises; providing constructive criticism and corrective action when needed; but also knowing to praise a team of both small and big wins as well.
Your store
Treating your store as your home. Being able to notice the small details (ex: a floorboard that is chipped and needs to be fixed)
Regularly tasting all products. Making sure that everything is up to par (ex: glazes are the right consistency, donuts look just like advertised) and that your team members are well trained on the entire menu.
Catering
Hiring and training a team of Catering experience team members. Scheduling appropriately for events, activations, pop ups.
Problem Solving
As a manager, you wear many hats. It’s your duty to address issues before they become bigger problems
Creative thinking and good judgment that prioritizes the business, the team and the guest
Administrative Responsibilities: Being Proactive in your approach.
Scheduling
Scheduling all FOH team members appropriately.
Overseeing BOH schedules, ensuring production and labor goals are met.
Scheduling catering team members.
Scheduling delivery drivers (where applicable).
Ensuring that you are adhering to labor budgets by scheduling appropriately, cross training and making cuts throughout the shift as needed.
Ensuring that if you, or any other team member, are taking time off, that the store has coverage to perform to the same standard as any other day.
Scheduling of management teams to ensure that leaders are available when the business requires (holidays, weekends, special events) and team members have a manager on duty at all times
Ordering
Inventory and store ordering, including wearables and merchandise
Overseeing BOH ordering to ensure pars are maintained for production and COGS are in line with budgets
Packaging/paper products (boxes, liners, napkins, cups etc.)
Store office and maintenance supplies
Cleaning supplies
Bathroom supplies
Beverages (water, sodas, etc.)
Coffee + Tea (retail and bulk)
Store
Opening and closing the store
Daily completing any opening/closing manager lists
Knowledge of proper cash handling, ability to close the register out, and knowledge of how to count tips.
Knowledge of how to set and disarm the alarm
Cash deposits (Monday-Saturday, following the cash handling policy) / getting change
Calculating and dispersing cash tips
Uniforms
Ensuring that all team members are wearing their appropriate uniform at all times, and that each team member has accurately received their uniforms.
Repairs/Maintenance/Cleanliness
This is your shop, your home, so if something is in need of repair or TLC, it’s your responsibility to bring it back to life.
Guest issues
It’s always expected that guest issues, when escalated, are handled by the ‘manager on duty’. Which is why it’s imperative that your Assistant Store Manager and Key Holder understand how to handle a situation when/if you’re not there. Remember- at The Salty, we go above and beyond for our guests (+1), and you ALWAYS have the opportunity to turn a negative experience into a positive one!
Store printed menus
You’re responsible for downloading and printing the menus on a weekly basis. The store must be constantly stocked with updated menus at all times.
Catering & pre-orders
The manager on duty will be responsible for making sure that all orders for the day are packed and out on time.
Ensure that all catering experience team members are trained and scheduled as needed to execute catering events
Budget
You’ll receive a weekly report that will track COGS
FOH and BOH labor percentage for specific store
Controllable FOH and BOH expenses
Stores bottom line performance
Guest satisfaction
Creating and executing action plans for continuous improvement
Quantities (additions/cuts)
Quantities on a daily basis (additions/cuts) will be analyzed by the manager on duty at the given time that the numbers need to be analyzed.
Hiring/Onboarding
You're responsible for recruiting, interviewing and hiring team members that align with our culture.
Interviewing and hiring front of house positions.
Interviewing and hiring catering positions.
Assisting with interviewing and hiring of back of house positions
Onboarding all team members
Training
Properly training new team members according to the Company’s training program.
Following up and ensuring that all team members have been trained properly and can successfully perform their job duties and responsibilities
Performance / Accountability
FOH Hourly Performance Reviews
Coaching and counseling team members
Proper and consistent documentation of coaching and counseling
Adhering to policies and holding all team members (hourly and salary) accountable to policies and company standards
Performing quarterly 1:1’s with management team, annual performance reviews and anniversary performance reviews
Recognizing and rewarding your team members
Setting the store up for success, ensuring that all administrative responsibilities are covered by the Assistant Store Manager and/or Key Holder on days off/PTO
We’re all a team so it’s important that when you are off shift for whatever reason, that the other managers know in advance just in case they need to cover any of the responsibilities mentioned in this document
All daily responsibilities should be addressed and solved-for between the Store Manager and the Assistant Store Manager, Pastry Chef and Sous Chef.
Programs/Applications
POS
Operate POS register to complete guest transactions.
Maintaining 100% accuracy when using the POS system and handling money.
Completing opening and closing checklists, always seeking to set the next shift up for success.
Email, Teams, Sharepoint
Being active and responsive on all communication platforms
Zenput
Regularly reviewing list completions, making sure your team is maintaining store cleanliness and what’s expected of them.
Proactively staying on top of your store's list completion rates, ensuring that all lists are completed correctly and on time.
Other duties as assigned

Benefits

Schedule flexibility - Store Managers are scheduled to work 45-50 hours per week
Competitive salary plus monthly bonus
6 weeks Paid parental leave
Health, dental and vision benefit plan options for full-time team members
Matching Health Savings Account
Matching 401(k) and Roth Retirement plans
Company paid life insurance
team member Assistance Programs
Pet Insurance
40% off all merchandise, donut and coffee orders, and catering
Friends and family discount
Anniversary Program
Generous PTO, Sick Time and Well-Being Time off
Growth and development opportunities in a rapidly growing company