Store Manager - Full Time - Washington Square
About The Position
Who You Are: As a Store Manager at L'Occitane, you will serve as the perfect host, curating a one-of -a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors. The Fundamentals of What You’ll Do: Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections. Prioritize Guest Experience: You create personalized experiences for your guests and proactively address all their needs. Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth -oriented mindset. Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise. Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively. Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions. We value hearing from individuals who possess: We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills. Skills are trainable.
Requirements
- Previous supervisor experience in retail or hospitality management
- Strong Leadership and communication skills
- Entrepreneurial attitude with background in a sales-driven environment
- Mindset focused on customer satisfaction (internal and external customers)
- Basic Technology Skills
Nice To Haves
- Knowledge of skincare, body care and fragrance is beneficial.
- Experience with clienteling advantageous
Responsibilities
- Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
- Create personalized experiences for your guests and proactively address all their needs.
- Welcome feedback openly, presume positive intentions, and maintain a growth -oriented mindset.
- Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities.
- Maintain a solution-focused approach when challenges arise.
- Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential.
- Address conflicts promptly and effectively.
- Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.
- Contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
