Wolford - Store Manager

Wolford Retail Stores•Boston, MA

7h•Onsite

About The Position

Wolford represents the epitome of luxury and innovation in legwear and bodywear. With a rich heritage of knitting expertise and a global presence, we are committed to delivering exceptional quality, unmatched comfort, and a tailored customer experience. We empower our teams to exceed expectations, foster innovation, and contribute to the growth of a timeless, desirable brand. We are seeking an experienced and motivated Store Manager to lead our boutique team and deliver exceptional customer experiences in alignment with the Wolford brand. The ideal candidate will be a passionate leader with a strong background in luxury retail, a keen sense for team development, and a focus on achieving sales goals.

Requirements

Proven experience as a Store Manager in a retail environment.
Strong leadership and team-building capabilities with the ability to motivate and inspire.
Excellent verbal and written communication skills.
Ability to analyze data, communicate sales results, and set actionable goals.
Proficiency in MS Office Suite, especially Excel.
Strong problem-solving skills and ability to manage competing priorities.
Customer-centric approach with a genuine passion for delivering elevated service.

Nice To Haves

Experience in luxury retail

Responsibilities

Recruit, onboard, and retain a high-performing sales team in accordance with HR guidelines.
Set monthly individual sales targets and drive performance through ongoing coaching and development.
Lead by example through active presence on the sales floor, delivering best-in-class customer service.
Monitor daily team operations, including scheduling, attendance, and productivity.
Address performance and behavioural issues in collaboration with Human Resources and in line with company policies.
Conduct regular performance evaluations and foster a culture of accountability and growth.
Organize and execute the annual inventory stock take.
Analyze sales trends and identify market opportunities for growth and client acquisition.
Maintain visual and operational excellence in-store to uphold brand standards.
Host weekly team meetings to share business updates, store performance, and upcoming priorities.
Foster open communication and gather team feedback to drive continuous improvement.
Always represent the Wolford brand with professionalism and integrity.