Store Manager

Goodwill Southern Los Angeles County•Long Beach, CA

22d

About The Position

To oversee the overall daily operations of assigned retail stores, including ensuring efficiency and profitability. Reports to Assistant Sales Director (ASD) and Vice President of Sales, Operations, & Marketing if ASD is out. The Store Manager is responsible for the assigned store's daily sales and operational success. Must ensure high levels of customer satisfaction through excellent service leadership and employee training. Accountable for meeting and/or exceeding sales goals by training, motivating, mentoring, and providing feedback to sales staff. Responsible for submitting and maintaining all records necessary in daily operations. Responsible for ordering merchandise and store supplies. Responsible for maintaining the store in an orderly fashion, rotating products in a timely manner, and overseeing the production and pricing of merchandise. Controls inventory to maximize revenue and return on product. Maintains correct inventory of new goods as required. Supervises and cross-trains all store personnel, including new employees, in all areas of the store. Responsible for maintaining all safety, cleanliness, merchandising, and display standards. Reports safety hazards and all accidents to Assistant Sales Director or Retail District Manager and Risk Management Specialist IMMEDIATELY. Accountable for oversight of incoming and outgoing deliveries. Answers to phone or electronic inquiries. Responsible for ensuring a high level of service and donor appreciation. Ensures all employees adhere to current Goodwill policies and procedures. Responsible for hiring, training, and managing staff. Flexibility to float, cover, and support other stores as needed. Perform other duties as required. Attend retail and safety meetings as required. Accountable for scheduling within payroll budgets and processing of approving payroll timecards.

Requirements

High School diploma or its equivalent.
Three to five years’ experience in retail sales with two to three years supervisory experience.
Positive work history.
Mathematical skills.
Proficient user of MS Office (MS Excel in particular) and basic computer functions
Ability to read and write and understand basic math. Able to create and analyze reports, spreadsheets, and sales statistics.
Ability to understand complex and simple instructions.
Ability to handle customers effectively.
Ability to meet deadlines and respond to special needs.
Ability to work a flexible schedule, including evenings, weekends, and Holidays.
Ability to read and write.
Ability to understand complex instructions.
Knowledge of retail and supervision of others.
Outstanding problem-solving and multi-tasking skills.
Highly organized.
Cooperation with the Manager, store personnel, direct supervisor, and Division Directors.
Ability to supervise, direct, motivate, and discipline staff as necessary.
Ability to work with the public; strong interpersonal and mediation skills required.
Ability to work with minimum supervision.
Use of cash register, calculator/10 key, and phones.
Good record-keeping practices.
Effective production methods.
Ability to accurately complete sales reports.
Able to lift, carry, push, and pull at least 50 lbs.
Ability to write and respond to e-mails.

Nice To Haves

Prior experience in thrift retail or consignment industry preferred.

Responsibilities

Oversee the overall daily operations of assigned retail stores, including ensuring efficiency and profitability.
Ensure high levels of customer satisfaction through excellent service leadership and employee training.
Accountable for meeting and/or exceeding sales goals by training, motivating, mentoring, and providing feedback to sales staff.
Responsible for submitting and maintaining all records necessary in daily operations.
Responsible for ordering merchandise and store supplies.
Responsible for maintaining the store in an orderly fashion, rotating products in a timely manner, and overseeing the production and pricing of merchandise.
Controls inventory to maximize revenue and return on product.
Maintains correct inventory of new goods as required.
Supervises and cross-trains all store personnel, including new employees, in all areas of the store.
Responsible for maintaining all safety, cleanliness, merchandising, and display standards.
Reports safety hazards and all accidents to Assistant Sales Director or Retail District Manager and Risk Management Specialist IMMEDIATELY.
Accountable for oversight of incoming and outgoing deliveries.
Answers to phone or electronic inquiries.
Responsible for ensuring a high level of service and donor appreciation.
Ensures all employees adhere to current Goodwill policies and procedures.
Responsible for hiring, training, and managing staff.
Flexibility to float, cover, and support other stores as needed.
Perform other duties as required.
Attend retail and safety meetings as required.
Accountable for scheduling within payroll budgets and processing of approving payroll timecards.