Store Manager

True Classic•Mission Viejo, CA

9d•$75,000 - $85,000•Onsite

About The Position

True Classic is hiring a Store Manager to lead retail store operations, team performance, and customer experience at our Mission Viejo, CA location. In this role you will drive sales, develop a high-performing team, and execute operational excellence across all aspects of the store to deliver exceptional customer experiences and consistently exceed performance goals. All of True Classic's roles are global and omni-channel, leading designated areas of accountability across all product categories, countries, and different sales & marketing channels. This means you will have the opportunity to impact our operations worldwide, ensuring a cohesive strategy that aligns with our overall business objectives and drives success across various markets and platforms.

Requirements

3+ years of retail management experience in a high-volume or customer-centric environment
Proven success leading teams to exceed sales KPIs and deliver strong customer experiences
Strong leadership, communication, and conflict-resolution skills
Operational expertise in scheduling, payroll, inventory, and compliance
Highly organized and adaptable in fast-paced, high-growth environments
Ability to stand for extended periods and move throughout the sales floor
Ability to lift up to 50 lbs and support physical tasks including restocking, merchandising, and floor resets
Comfortable using ladders or step stools as needed for store operations
In-Person This is an on-site retail leadership role based in Mission Viejo, CA. The Store Manager is expected to be present on the sales floor, leading the team and supporting day-to-day store operations, including evenings, weekends, and peak retail periods.

Nice To Haves

Experience leading in an omnichannel or digitally integrated retail environment
Strong track record of building and retaining high-performing teams
Experience with clienteling and relationship-driven sales environments
Ability to analyze data and translate insights into actionable strategies
Passion for product, brand storytelling, and elevating the retail experience

Responsibilities

Team Leadership & Development Lead, develop, and retain a high-performing team of Sales Associates and Keyholders
Role model and reinforce the TRUE Experience through service, energy, and connection on the floor
Provide consistent coaching, structured development plans, and clear expectations
Foster a culture of accountability, recognition, and performance
Customer Experience & Sales Performance Deliver exceptional customer experiences rooted in connection, product knowledge, and presentation
Own store KPIs including sales, conversion, UPT, and AOV; coach the team to exceed goals
Lead from the floor by building client relationships and driving daily momentum
Celebrate wins and energize the team to create a high-touch, results-driven environment
Store Operations & Brand Standards Ensure operational excellence across cash handling, inventory management, and back-of-house organization
Maintain visual merchandising and floor presentation aligned with brand standards
Manage payroll, scheduling, and controllable expenses in line with productivity targets
Uphold a clean, organized, and inspiring retail environment
Business Ownership & Strategic Execution Understand the store’s role in the broader business and adapt strategies to local market needs
Analyze sales trends and customer feedback to inform decisions and improve performance
Partner with regional leadership on marketing activations, events, and community outreach
Own and report on performance metrics, identifying opportunities for growth and optimization