Store Manager

Papa Murphy's Holdings • Springville, UT

143d

About The Position

The Store Manager is responsible for all facets of the Papa Murphy's store while continually promoting a culture that embraces the company's core values of Quality, Service, Integrity, and Team Work.

Requirements

• High school diploma or general education degree (GED) required.
• 2-5 Years previous supervisory and QSR management experience.
• Food Handlers Card and/or Serve Safe Certified preferred but not required.
• Must be able to pass criminal background check.
• Demonstrate integrity, honesty, and strong leadership.
• Ability to effectively manage people.
• Demonstrate good written and oral communication skills.
• Demonstrate excellent customer service skills.
• Ability to manage various difficult or emotional customer situations.
• Basic computer skills, including MS Word, Excel, Outlook, and POS.
• Ability to read and apply fundamental math skills, including weights and measurements.
• Knowledge of store financials, P & L's, break-even analysis, food cost analysis, labor cost analysis and other financial information relative to store operations.

Responsibilities

• Manage the efficient and cost-effective operation of a single store, which includes profitability, employee relations, marketing, optimum food and labor costs, and minimizing waste.
• Foster a culture of upward development of team members.
• Ensure that operational standards for the store are met.
• Inspect all prep areas, equipment, and utensils to ensure sanitary standards are met in accordance with company and local health department standards.
• Prepare reports to track metrics including food cost, waste, sales, inventory and hours worked by team members.
• Construct the 'build to' portion of the 'Prep Chart' and complete/supervise product prep.
• Oversee the physical facility including minor repair and preventive maintenance on equipment.
• Monitor inventory of food and beverage products.
• Monitor build-to levels and submits orders to vendors that are within store guidelines.
• Check all vendor deliveries for type, quantity, and cost accuracy.
• Communicate menu/price changes, shortages and encourages team members to promote specials and add-on sales.
• Project and recognize accurate sales trends to ensure accurate levels of product.
• Monitor and manage Market Force and In Moment feedback, communication with guest, resolving guest concerns with the utmost professionalism, maintaining total guest satisfaction.
• Monitor cash procedures in the store and ensure accuracy of bank deposits, cash drawers, and justify all cash variances.
• Track and reconcile all promotion coupons and gift certificates and balance them with the daily sales report.
• Recruit, interview, staff, conduct orientations, and train store team members.
• Evaluate work performance, completing performance evaluations and handling corrective disciplinary action of team members.
• Prepare and post the weekly schedules for team members in accordance with state and/or local scheduling laws.
• Ensure store complies with all Federal, State and Local labor laws.
• Respond promptly to customer needs; solicit customer feedback to improve service and respond to requests for service and assistance with ease.
• Participate in local store marketing (LSM) activities for the market.
• Maintain a professional appearance at all times by wearing clean and wrinkle-free Papa Murphy's uniform and ensure all team members maintain the same image.
• Ensure that pizza assembly times are maintained, assisting as needed in back and front of house pizza preparation as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees