Store Manager

Belk

235d

About The Position

The Store Manager reports to the Regional Manager and ensures the uniform execution of the Division direction within their store. This role is essential for meeting or exceeding store sales and profit plans through the training, coaching, and managing of the sales staff. The Store Manager is responsible for providing training and communication of Service Excellence goals to the sales staff, as well as maintaining communication with the Regional Manager and BSS merchants regarding merchandise issues and needs. The merchandise must be consistently presented in the store according to Belk's visual and merchandising standards. The Store Manager coordinates timely floor setup for all promotional and seasonal activities and ensures shrinkage control and Loss Prevention in the store through continual management of associates. They are also responsible for the proper execution of all existing systems and procedures, ownership of new system implementations and processes, and managing associates on price integrity in the store, including timely completion of permanent price changes. Additionally, the Store Manager ensures that all price changes are communicated through approved channels and reports all deviations to the Regional Manager/Price Manager. The ROCC the Dock process must be followed to ensure that merchandise is on the sales floor per the ROCC the Dock productivity standards.

Requirements

• Four-year college degree or experience in retail management.
• Proficient in business-related computer software (Microsoft Word, Excel, etc.).
• Excellent supervisory, analytical, and reasoning skills.

Responsibilities

• Meeting or exceeding store sales and profit plans through training, coaching, and managing sales staff.
• Providing training and communication of Service Excellence goals to sales staff.
• Communicating with Regional Manager and BSS merchants regarding merchandise issues and needs.
• Ensuring merchandise is consistently presented in store with Belk visual and merchandising standards.
• Coordinating timely floor setup for all promotional and seasonal activity.
• Ensuring shrinkage control and Loss Prevention in store through continual management of associates.
• Executing all existing systems and procedures, and owning new system implementations and processes.
• Managing associates on price integrity in the store, including timely completion of permanent price changes.
• Communicating and managing associates on price changes through approved channels.
• Ensuring the ROCC the Dock process is followed for merchandise on the sales floor.
• Adhering to annual expense budgets for the store to achieve profit goals.
• Monitoring store payroll and non-payroll expenses to achieve annual expense % goals.
• Taking timely action on expense budget variances.
• Ensuring adequate staffing in all departments to meet customer service expectations.
• Leading the Workload Planning process.
• Conducting timely reviews and communicating development needs to the team.
• Setting goals and identifying areas for improvement.
• Recruiting, interviewing, selecting, and retaining quality associates.
• Maintaining high store morale through efficient communication of policies and information.
• Providing effective coaching to improve performance of all associates.
• Communicating with associates on possible career paths and advancement opportunities.
• Ensuring execution of Associate Engagement Surveys and following up on issues.
• Conducting listening sessions on a regular basis.
• Ensuring HR guidelines are met, such as hiring to the store matrix and maximizing Weekend Hours Utilization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree