Store Manager

Ace Hardware • Warsaw, VA

69d

About The Position

Ace is the place for your retail management career! We are independently owned and part of a worldwide community of Ace retail stores committed to winning customers through legendary customer service. At Horn's Ace Hardware locations, we pride ourselves on meeting the variety of needs in our local communities. As a Manager, leaders must delegate, train, and monitor the progress of all associates and all facets of the hardware store. The primary responsibilities of in-store management are to manage the sales, expenses, profits, assets, and team members' personal development to ensure customers are receiving the highest level of customer service.

Requirements

• 2 years' retail sales and management experience
• Strong background in customer service and leadership
• Hardware background helpful but will train the right candidate
• Excellent interpersonal, communication and follow through skills

Responsibilities

• Demonstrate Helpful customer service, by greeting and assisting customers on the sales floor
• Managing and maintaining inventory and operating procedures
• Promoting sales
• Ensuring all customers are receiving high levels of customer service consistent with the Ace helpful brand
• Training, and monitoring employee progress based upon company standards and policy thereby creating a culture based on service
• Willingness and capability to do any task required to maintain the business
• Open and close the store
• Knowledge of overall store policies, procedures and goals
• Oversee the tasks assigned and delegated to the various store team members
• Supervise in store personnel to insure optimum performance and amazing customer service
• General housekeeping and be able keep the store in a safe condition for Team members and Customers
• Lead store meetings
• Oversee and conduct inventory ordering, receiving, and store product placement
• Achieve sales and productivity goals as established by the General Manager including keeping gross margin at acceptable levels
• Maintain a safe working condition of store equipment and fixtures
• Ensure that end-caps, cross merchandising and feature displays are properly merchandised and maintained
• Resolve customer claims and complaints in a manner that is timely, courteous and discreet
• Authorize refunds in a manner that is consistent with company policy
• Work with the processing of hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
• The ability to lift 50 pounds consistently, and to stand and walk for up to 9 hours during shift are required

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Number of Employees: 5,001-10,000 employees