Store Manager

Southern Charm • McMinnville, TN

263d • $40,000

About The Position

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team. You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

Requirements

• Business Knowledge (Staffing and Scheduling, Inventory Management, P&L Management, Food Safety)
• Leadership Skills (Relationship Building, Delegation, Decision Making, Communication, Problem Solving, Time Management, Goal Setting)
• Emotional Skills (Kindness, Optimism, Work Ethic, Curious Intelligence, Empathy, Self-Awareness, Integrity)
• Desire to maintain high-level customer service to every customer

Responsibilities

• Develop and lead a fast, friendly, service-oriented barista team whose mission is to create an 'Amazing' experience for each life they touch.
• Demonstrate an engaged management style that inspires their team.
• Help create marketing and team building ideas and goals for the store.
• Ensure high-quality customer service at all times.
• Ensure consistent and quality customer experience through proper staffing, execution of brand beverage recipes and techniques, and fostering the Scooter's 'Amazing' customer service experience.
• Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment.
• Interview, hire, train, and develop staff to demonstrate all company standards in customer experience and operations.
• Provide ongoing performance feedback and development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance.
• Maintain accountability in employees using progressive discipline process; partner with Field Brand Consultant and, when necessary, Human Resources to make termination decisions.
• Determine daily and weekly staffing requirements based on business need and create work schedules accordingly.
• Implement a varied schedule to develop employees, meet business needs, and maximize sales potential across all hours of operation.
• Maintain company standards in personal and store sales/performance metrics.
• Encourage and ensure full team participation in both setting store goals and developing action plans to accomplish goals.
• Ensure all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent manner.
• Maintain daily, weekly, and quarterly financial reports.
• Maintain final accountability for store operations.

Benefits

• Base Salary: $40k+ a year depending on experience
• Bonus: based on hitting key performance metrics
• Health Insurance
• Paid Time Off
• Employee Discounts
• Paid Training
• $5,250 in Tuition Assistance annually through Bellevue University online programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: No Education Listed