About the position
We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 250 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers in everything they need to have a successful run, whether that’s introducing them to their new favorite running shoes, socks, or gear, or inviting them to our next training program run. We like to keep things high-spirited, fast-paced, and fun. We don’t mind wearing more than a few hats and stepping in to help out wherever it is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat, and live passionately. We run together to tackle a problem, reach a goal, get encouraged, and nurture our brand each day. We are in full pursuit to find hardworking people to join us on our quest and bring our core values to life.
Responsibilities
- Responsible for the day-to-day and long-term success of retail staff with a focus on customer experience.
- Create the best customer experience by focusing on staff.
- Effective recruiting, onboarding, scheduling, coaching, performance management, and education.
- Oversee Retail Sales Associates (Outfitters) to ensure each customer is outfitted with everything they need.
- Put people first and ensure that daily operations reflect this commitment.
- Deliver the best customer experience by creating a positive staff culture with a focus on performance management and education.
- Cultivate relationships with customers and the community through events and outreach.
- Support all Fleet Feet initiatives, activities, and functions.
Requirements
- Available to work a flexible schedule, including days, evenings, weekends, and holidays.
- Demonstrated leadership ability with at least 2-3 years of retail experience in a customer-facing sales setting.
- Proven track record of leading by example, giving feedback and coaching in the moment.
- Experienced in having hard conversations (performance, disciplinary, etc).
- Passion for coaching and developing people.
- Ability to balance the needs of employees and the business.
- Can own and manage administrative tasks, customer interactions, and a fast-paced environment while staying organized.
- Professional and timely internal and external communicator.
- Has a proven track record of developing and training staff.
- Fosters growth of others through recognition, coaching, and development opportunities.
- Promotes individual and team performance by setting expectations, delegating, and providing tools and resources.
- Assists with making business decisions, always putting staff and customers first.
- Builds and maintains trust from staff and customers by using sound judgment.
- Passionate, positive, self-motivated, and detail-oriented.
- Collaborative and customer-centric.
- Willing to go above and beyond when needed.
- Communicates professionally with customers and team.
Benefits
- High energy and fun atmosphere.
- Training and advancement opportunities within the Fleet Feet brand.
- Community involvement and community service activities.
- Up to $500 in annual race registration reimbursements.
- 401(k) options with company match (Age 21+).
- Insurance benefits including medical, dental, vision & HSA.
- Paid Time Off (15 days/120 hours annually).
- 5 Paid Holidays.
- Generous employee discount.
- Quarterly footwear allotment.
- Cell Phone Stipend.
- Free Fleet Feet Training Programs.
