About the position
Our inclusive brand reflects our people and commitment to the world. We want you to be part of delivering unique, free-spirited fashion and lifestyle products & create a space to amplify the voices of everyone seeking self-expression. Our Boutique Team Leader is the frontline of our field leadership team, responsible for all aspects of our boutique operations including guest experience, talent, and visual merchandising. Through strategizing, coaching, and accountability, you lead and motivate your team to provide an exceptional customer experience and maximize sales.
Responsibilities
- Cultivate a selling culture focused on building a confident and engaged team that is motivated to provide unwavering dedication to our guests.
- Driving sales results by analyzing the business and identifying opportunities to improve metrics through sales floor leadership and continuous coaching on and off the sales floor.
- Planning, delegating, and following up on expected tasks, assignments, and activities while maintaining our guest as our top priority.
- Fostering a culture of communication and teamwork, ensuring important boutique & company information reaches all levels of the team.
- Providing consistent developmental feedback that empowers and motivates your team.
- Acting as a liaison between the Boutique Team, Field, and Corporate partners.
- Attracting, recruiting, onboarding, developing, and retaining a high-performing and diverse team.
- Building bench strength for the boutique by preparing team members for the next level of responsibility.
- Coaching, training, and developing team members to the behaviors that create success in their roles.
- Managing performance fairly, consistently, and on an ongoing basis.
- Establishing open, candid, and trusting professional relationships with team members.
- Leading operational excellence through daily boutique operations, managing budgets and boutique inventory, and supporting and enforcing company policies and procedures.
- Understanding business drivers and how to maximize profitability and ensuring visual and operational standards are met consistently.
- Creating schedules to deliver a high level of service and maximize sales potential using provided company tools while staying within the allocated payroll hours budget.
Requirements
- Several years of experience in a specialty retail store leadership role.
- Ability to motivate others and work together to deliver sales results.
- Able to plan and execute tasks efficiently and independently.
- Flexible and adaptable.
- Ability to multi-task and balance multiple priorities.
- Ability to work flexible hours to meet the needs of the boutique which includes days, nights, weekends, and holidays.
Benefits
- A flexible schedule
- Growth and advancement opportunities
- A generous team member discount
- Monthly Incentive Program
- Opportunity to participate in our 401(K) Plan
- Medical, Dental, Vision, and Life Insurance available
- Paid Parental Leave
