Store Manager

Walgreens Boots Alliance • Sugar Grove, IL

91d • $50,000 - $120,000

About The Position

Manages the operation of a Walgreen store. Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience.

Requirements

• Bachelor's degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience.
• Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph as soon as possible given state law requirements.
• Willingness to work flexible schedule including extended days, evenings, and weekend hours.

Nice To Haves

• Bachelor's Degree.
• PTCB or ExCPT Certification.
• Three years retail management experience, including supervising others, managing, and assigning work.

Responsibilities

• Monitors and analyzes the customer service provided by team members.
• Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy.
• Greets customers and clinic patients, and offers assistance with products and services.
• Models and shares customer service best practices with all team members.
• Resolves customer complaints and helps respond to customers' special needs.
• Supervises operation of the store and pharmacy, including opening/closing/changing shifts.
• Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders.
• Supervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands.
• Analyzes inventory trends and supervises inventory management.
• Ensures execution of District Manager operational feedback.
• Implements store organization through proper hiring and placement.
• Ensures that store/grounds are clean and presentable; manages repair and maintenance.
• Manages operations of assigned location including strict compliance with applicable laws and regulations.
• Ensures staff has working knowledge of all computer and technology systems and software.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.
• Assigns daily operational responsibilities and tasks and sets expectations for store team members.
• Analyzes financial and performance data; develops action plans to increase sales and control costs.
• Reviews KPIs daily and prepares to discuss with district management.
• Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.
• Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance performance.
• Identifies sales opportunities to ensure the growth and performance of the store and pharmacy.
• Manages team member performance by assigning responsibilities, setting goals and expectations.
• Monitors and ensures timely completion of required training programs for all team members.
• Makes hiring, promotion and termination decisions.
• Develops employee performance plans and follows up according to deadlines.
• Promotes teamwork and motivates team members.
• Communicates regularly with team members through one-on-one discussions and group meetings.
• Participates in company and on-the-job training to improve skills and productivity.
• Serves as liaison between district, corporate and the store to provide a communication channel.
• Conducts community outreach and assists District Manager in planning and attending community events.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• paid_holidays
• paid_volunteer_time
• tuition_reimbursement
• employee_discount_programs
• flexible_scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Health and Personal Care Retailers
• Education Level: Bachelor's degree