Store Manager - Zales - Tucson Mall

Signet Jewelers • Tucson, AZ

406d

About The Position

The Store Manager at Zales is responsible for leading the daily operations of a retail store, focusing on achieving sales, profitability, customer satisfaction, and team development. This role emphasizes a People First environment, promoting diversity and inclusion while ensuring a best-in-class customer experience. The Store Manager will coach and develop staff, manage inventory, and implement corporate strategies to drive store performance.

Requirements

• Minimum of 2 years of college preferred.
• At least 3 years of retail sales experience, or 2 years of retail sales plus 1 year of retail management experience.
• Preference for candidates with specialty retail or jewelry experience.
• Advanced communication skills, both written and verbal.
• Proficient in MS Office and related business technology.
• Strong interpersonal skills for effective relationships with employees and customers.
• Advanced presentation skills for team training and customer interactions.
• Strong problem-solving and conflict management skills.
• Ability to work independently and manage tasks effectively.

Nice To Haves

• Bilingual skills are a plus.
• Diamond Council of America (DCA) certification preferred.

Responsibilities

• Lead day-to-day operations of the store to achieve sales and profitability goals.
• Ensure exceptional customer experience through training and clear expectations.
• Coach and develop store staff to understand brand image and customer interactions.
• Communicate performance expectations and monitor team progress.
• Implement corporate initiatives and strategies to produce desired results.
• Maintain a positive work atmosphere that values diversity and inclusion.
• Analyze reports to identify trends and develop improvement plans.
• Manage inventory control and ensure compliance with company policies.
• Conduct onboarding and ongoing training for team members.
• Foster open communication and encourage idea sharing among team members.

Benefits

• Competitive salary and performance bonuses.
• Employee discounts on jewelry and merchandise.
• Opportunities for career advancement and professional development.
• Health insurance and retirement savings plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: Associate degree