Store Manager - Zales - Deerbrook Mall

Zale Delaware • Humble, TX

236d

About The Position

The Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience. The SM is responsible for ensuring team members deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations. The SM will also attain sales projections and sales quotas as set by the Company and develop strategies to maximize both personal and team members' sales potential while achieving goals.

Requirements

• Minimum of 2 years of college preferred.
• At least 3 years of retail sales experience, or 2 years of retail sales experience plus 1 year of retail management experience.
• Preference for candidates with specialty retail or jewelry experience.
• Advanced communication skills, both written and verbal.
• Proficient with computers, especially MS Office.
• Strong interpersonal skills.
• Advanced presentation skills.
• Strong problem-solving and conflict management skills.
• Ability to work independently and set priorities.

Nice To Haves

• Bilingual skills are a plus.
• Diamond Council of America (DCA) certification.

Responsibilities

• Lead day-to-day operations of the store.
• Achieve sales, profitability, and customer satisfaction goals.
• Promote a People First store environment.
• Coach and develop store staff.
• Ensure consistent brand representation.
• Deliver a best-in-class customer experience.
• Empower team members to resolve customer issues.
• Develop strategies to maximize sales potential.
• Maintain open communication with team members.
• Ensure compliance with company policies and practices.
• Conduct performance evaluations and set actionable goals.

Benefits

• Great Place to Work-Certified™ environment.
• Opportunities for career advancement.
• Diversity and inclusion initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: Associate degree