Store Manager - Waco Dr (Speedy Cash)

Titlemax Of Texas • Waco, TX

409d • Onsite

About The Position

The Store Manager at Titlemax of Texas Inc. is responsible for overseeing the overall performance of the store, focusing on account management, recovery processes, and delivering exceptional customer service. This role involves building customer relationships, coaching team members, and ensuring compliance with company policies while driving store profitability and brand loyalty.

Requirements

• High School Diploma or equivalent required
• Minimum 1-2 years of key holder, supervisory, and management experience
• Excellent verbal and written communication skills
• Ability to work phone, Point of Sale, Microsoft Office, and other systems
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
• Must be at least 18 years of age (19 in Alabama)
• Ability to successfully pass a criminal background check required, including motor vehicle report, and other background checks as required.

Nice To Haves

• Associate degree or higher
• Leadership in a sales or customer service-oriented position
• Experience in retail, sales, or financial industry
• Bilingual English/Spanish is required.

Responsibilities

• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Work to grow your store by leveraging business-to-business partnership opportunities, obtaining referrals, participating in and hosting in-store and community events.
• Coach and develop Team Members and assist with employee management and training in order to maximize the team's potential.
• Assist in managing overall store performance by meeting Key Performance Indicators (KPIs) and tracking, analyzing, and training Team Members on various performance reports.
• Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge off accounts.
• Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Assist in running the store and day-to-day operations in the absence of the General Manager.
• Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Benefits

• A comprehensive new hire training program designed to help set you up for success
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Paid On-The-Job Training & Professional Development Programs
• Multiple coverage levels for Medical, Dental, & Vision
• Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks
• Traditional 401(k) and Roth 401(k) with Company match
• Flexible Spending Accounts
• Basic and AD&D Life Insurance
• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
• Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment)
• 5 Day Work Week & Closed on Sundays
• Diverse Culture and Inclusive Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED