Store Manager - Twelve Oaks Mall

Lush Handmade Cosmetics • Detroit, MI

378d • $58,950 - $58,950

About The Position

As a Store Manager at Lush Handmade Cosmetics, you will lead a team in a vibrant retail environment, focusing on exceptional customer service and operational excellence. Your role encompasses recruiting and training staff, driving sales, and fostering a culture of diversity and inclusion. You will be responsible for managing budgets, exceeding sales targets, and creating a welcoming atmosphere that aligns with Lush's core values.

Requirements

• 3-5 years managing in a retail environment
• Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management
• Excellent listening and communication skills
• Excellent analytical, critical thinking, and troubleshooting skills
• Excellent organization and time management skills
• Strong customer service, supervisory, and sales skills
• Knowledge and interest in skincare, natural beauty, and ethical business
• Ability to work flexible hours including holidays, evenings, and weekends

Nice To Haves

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Strong record of accomplishment of developing retail staff careers
• Proficient in Excel and Microsoft Suite
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Responsibilities

• Recruiting your team
• Training and developing your management team
• Training and developing your team on brand, product, and service
• Collaborating with your team to exceed daily sales goals
• Educating customers and staff on brand values
• Increasing product knowledge and making informed recommendations
• Developing and executing business plans to achieve sales goals
• Coaching and developing your team through constructive feedback
• Maintaining a diverse team and creating an inclusive environment
• Creating action plans to improve staff engagement
• Ensuring compliance with company policies and procedures
• Managing stock and inventory effectively
• Creating and executing merchandising plans
• Scheduling staff appropriately to meet shop needs

Benefits

• 50% discount off all products
• Opportunities for growth and promotion from within
• A fun and funky store atmosphere where individualism is encouraged

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Health and Personal Care Retailers
• Education Level: No Education Listed