About the position
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! The Store Manager 2 is responsible for all facets of store operations at two store locations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest, and providing outstanding guest service experiences through professional conduct and shared passion for gaming, and supporting the overall store environment to meet/exceed sales and profit.
Responsibilities
- Manage and lead in a multiunit capacity across two store locations.
- Provide and model best-in-class guest service.
- Support the total shopping environment, including visual and operational elements.
- Promptly and accurately process guest purchases/return transactions using POS system.
- Respond to guest comments or questions in person or on the phone.
- Promote GameStop's unique guest benefits.
- Recruit, interview, hire, assess, develop, and retain high-performing associates.
- Ensure associates have completed their onboarding and training.
- Communicate regularly with store associates and District Manager.
- Schedule store associates ensuring that scheduling guidelines are followed.
- Approve payroll and verify that store associates are paid for all time worked.
- Provide timely and appropriate recognition and feedback to all store associates.
- Ensure that all areas of the store are neat, clean, organized, and merchandised.
- Ensure Omni-Channel orders are fulfilled and shipped daily.
- Perform store inventory counts and manage stock/restock merchandise.
- Protect company assets through effective inventory control and loss prevention practices.
- Lead store team in meeting and exceeding sales, profit, and shrink goals.
- Count, balance and reconcile daily business transaction totals in the POS system.
- Verify all shipments for discrepancies/shortages.
- Process defectives/recalls and stock pulls accurately and promptly.
- Maintain awareness of associate and guest safety.
- Maintain store records/files in a neat and organized manner.
- Form professional partnerships with appropriate military personnel on assigned military base.
- Consistently adhere to GameStop policies and procedures.
Requirements
- Must provide proof of identity and eligibility to legally work in the United States.
- Must be at least 18 years of age.
- High school diploma or equivalent required; associate's or accredited bachelor's degree preferred.
- At least 1 year of retail management experience required.
- At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
- Video game knowledge preferred.
Nice-to-haves
- Bilingual English/Spanish speaking and writing skills preferred.
Benefits
- Full-time store positions at GameStop are eligible to participate in incentive programs.
- 401(k).
- Paid time off.
- Dental insurance.
- Vision insurance.
- Health insurance.
- Positions may also be eligible for a bonus and/or other incentives.
