Store Manager, Retail Services
Los Angeles Philharmonic Association•Los Angeles, CA
•$75,000 - $80,000
About The Position
The Store Manager leads daily front-of-house retail operations at the LA Phil Store locations at Walt Disney Concert Hall and the Hollywood Bowl. As a member of the Retail management team, this role oversees store readiness, leads a sales team and shapes a retail experience that connects audiences to the musical energy of the LA Phil in a fast-paced, event driven environment.
Requirements
- A minimum of five years of retail experience with a demonstrated track record of leading a retail sales team and managing a multi-location operation
- Bachelor’s degree or equivalent experience
- Proven ability to deliver sales performance while creating an engaging retail experience
- Experience supervising, recruiting, hiring, training, developing and supervising a front-line team of up to 15 part-time employees
- Strong verbal and written communication skills and the ability to work effectively with internal and external partners
- Strong organizational and planning skills with the ability to prioritize, manage deadlines and thrive in a concert-driven environment
- Demonstrated visual merchandising skills
- Proficiency with POS systems and Microsoft Office applications
- Flexibly schedule required to work evenings, weekends and event-driven schedules, with a high level of dependability and adaptability in a fast-paced environment.
Nice To Haves
- Passion for music and understanding of classical music programming a plus
Responsibilities
- Lead daily sales floor operations aligning the team focus with performance goals and audience experience.
- Direct team assignments based on traffic patterns, event activity and store priorities
- Train staff on store products, concert programming and retail operational guidelines
- Serve as the primary escalation point for customer questions and service concerns
- Maintain smooth daily store operations through planning and execution of retail policies and procedures
- Ensure adherence to POS protocols, cash handling standards, loss prevention practices and opening and closing procedures
- Manage store readiness through inventory restock and stockroom organization
- Collaborate on visual merchandising plans and execute floor resets tied to retail activities
- Participate in planning and execution of retail special events including artist-related merchandise programs and pop-up activations
- Supervise Sales Associates and Supervisors promoting a collaborative, accountable and service-oriented team culture
- Develop and manage team schedules aligned with concert calendar and business needs
- Recruit, hire, onboard and train front-line retail staff
- Provide ongoing coaching, skill development and performance feedback to support sales and service expectations
- Other duties as assigned, regular evening and weekend shifts required weekly
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What This Job Offers
Job Type
Full-time
Career Level
Manager
