Store Manager, Retail Services

Los Angeles Philharmonic AssociationLos Angeles, CA
$75,000 - $80,000

About The Position

The Store Manager leads daily front-of-house retail operations at the LA Phil Store locations at Walt Disney Concert Hall and the Hollywood Bowl. As a member of the Retail management team, this role oversees store readiness, leads a sales team and shapes a retail experience that connects audiences to the musical energy of the LA Phil in a fast-paced, event driven environment.

Requirements

  • A minimum of five years of retail experience with a demonstrated track record of leading a retail sales team and managing a multi-location operation
  • Bachelor’s degree or equivalent experience
  • Proven ability to deliver sales performance while creating an engaging retail experience
  • Experience supervising, recruiting, hiring, training, developing and supervising a front-line team of up to 15 part-time employees
  • Strong verbal and written communication skills and the ability to work effectively with internal and external partners
  • Strong organizational and planning skills with the ability to prioritize, manage deadlines and thrive in a concert-driven environment
  • Demonstrated visual merchandising skills
  • Proficiency with POS systems and Microsoft Office applications
  • Flexibly schedule required to work evenings, weekends and event-driven schedules, with a high level of dependability and adaptability in a fast-paced environment.

Nice To Haves

  • Passion for music and understanding of classical music programming a plus

Responsibilities

  • Lead daily sales floor operations aligning the team focus with performance goals and audience experience.
  • Direct team assignments based on traffic patterns, event activity and store priorities
  • Train staff on store products, concert programming and retail operational guidelines
  • Serve as the primary escalation point for customer questions and service concerns
  • Maintain smooth daily store operations through planning and execution of retail policies and procedures
  • Ensure adherence to POS protocols, cash handling standards, loss prevention practices and opening and closing procedures
  • Manage store readiness through inventory restock and stockroom organization
  • Collaborate on visual merchandising plans and execute floor resets tied to retail activities
  • Participate in planning and execution of retail special events including artist-related merchandise programs and pop-up activations
  • Supervise Sales Associates and Supervisors promoting a collaborative, accountable and service-oriented team culture
  • Develop and manage team schedules aligned with concert calendar and business needs
  • Recruit, hire, onboard and train front-line retail staff
  • Provide ongoing coaching, skill development and performance feedback to support sales and service expectations
  • Other duties as assigned, regular evening and weekend shifts required weekly
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