Store Manager - Platteville

Goodwill Industries of South Central Wisconsin, Inc. • Platteville, WI

319d

About The Position

The position involves managing the daily operations of an assigned Store to meet established revenue and margin objectives. The role contributes to the DGR purpose by generating funds to help people in the community live, work, and thrive through housing, employment, and supportive services.

Requirements

• Knowledge of retail operations in a fast-paced environment and ability to provide a high level of customer service.
• Strong verbal and written communication skills as well as good interpersonal skills to interact with employees and the public.
• Strong leadership and people management skills.
• Independently makes decisions that positively impact store goals.
• Proficient with Microsoft Office and ability to learn other software.

Nice To Haves

• Post-secondary courses or degree preferred.

Responsibilities

• Oversees the service, product levels, and safety of the operation within budgeted expenses to advance the Goodwill mission and brand.
• Monitors proper cash controls and asset protection guidelines within the operation, ensuring employee adherence to policies and procedures.
• Leads internal and external customer service standards to ensure best-in-class service from all team members.
• Manages staff productivity, balancing service with the continuous flow of new quality merchandise for a fresh and full sales floor.
• Manages employee work schedules to meet business demands.
• Determines production setup and material handling to efficiently produce merchandise to generate quality and quantity of product to meet projected sales objectives.
• Maximizes donation value by effectively processing products to generate sales in stores, online, or through aftermarkets.
• Maintains knowledge of the latest industry standards and best practices relating to processes, equipment, and customer service, and shares knowledge with staff.
• Partners with Talent Acquisition to proactively build the team.
• Guides management staff to cultivate a collaborative team environment through motivation, training, and coaching.
• Utilizes coaching and documentation to strengthen positive performance or address performance issues.
• Communicates effectively and professionally in written and verbal form with all internal and external audiences.
• Ensures a safe work environment, audits, and trains employees on workplace safety and loss prevention policies and procedures, providing solutions for compliance.
• Analyzes report data and other documentation proposing tactical plans to the Regional Manager as a concerted effort in process improvement.
• Analyzes, troubleshoots, and provides tactical solutions to reach positive results.
• Consistently performs all duties within the framework of the company's Core Values.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED