Store Manager, Petsense

Tractor Supply • Orangeburg, SC

6d

About The Position

The Manager in Training is responsible for learning the duties of the Store Manager position and developing skills required for a Store Manager role.  Primary responsibilities include driving outstanding sales results through effective sales techniques, building the team, building customer loyalty through world class customer service, and leading execution of company standards. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors. Essential Duties and Responsibilities (Min 5%) As a Manager in Training, you will be observing and learning the following duties and skills required for a Store Manager role.

Requirements

• Experience: Minimum of two years retail leadership experience is required. Profit/Loss, scheduling, shrink control, payroll management, staffing, hiring, supervising, and counseling experience is preferred. Must be 18 years of age or older and possess a valid driver's license.
• Education:  High School diploma or the equivalent is required. Regardless of education level, you must be able to read, write and count accurately.

Nice To Haves

• Ability to communicate effectively with customers and Team Members
• Ability to read, write, and count accurately
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
• Time and stress management
• Basic computer skills and math aptitude
• Ability to perform and execute principal responsibilities of Team Members

Responsibilities

• Uphold and promote a safe and productive work environment by following and enforcing all policies and procedures of Petsense by Tractor Supply
• Observe and learn how to build the store team through hiring/staffing decisions, Team Member retention, manage the schedule and payroll management, Team Member training and development, succession planning, and Team Member performance reviews and counseling
• Take the initiative to support selling initiatives (TEAM): Thank the Customer Engage with the customer and/or pet Advise products or services Make it Memorable
• Drive sales and profit through driving top line sales, creating and modeling behaviors to support a culture of selling, executing merchandising initiatives, expense control, profit/loss management, as well as protecting company assets and reducing shrink
• Grow the grooming business and ensure all pets in our care are cared for and safe at all times
• Generating brand awareness through local marketing events in the store or in the community including Pet Adoption, community fairs or parades
• Learn how to Lead execution of Petsense standards through store presentation standards/processes, inventory management, freight movement, pricing/promotional activities, loss prevention, procedural audit compliance, as well as planning and delegation of daily tasks
• Handle and resolve customer complaints/issues and ensure the customer has a positive shopping experience
• Perform opening and closing procedures
• Transport and make deposits to the bank or coordinate with armored car service
• Operate cash register/computer
• Supervise cash handling procedures
• Must be comfortable working with small animals including snakes, spiders, crickets, hamsters, amphibians etc. and uphold all safety policies and procedures are executed at all times for the safety of animals in our care
• Ensure cash drawers and vault is reconciled accurately daily
• Maintain regular and predictable attendance
• Work scheduled shifts and be able to work varied hours, days, nights, weekends as dictated by business needs
• Train on daily, weekly, and monthly processing of required paperwork including but not limited to invoices, schedules, product orders and returns, and POs reports.
• Train to do periodic sales forecasting, payroll analysis and budget review.
• Train on documentation of team member evaluations and corrective action.
• Inventory: Train on managing periodic price changes.
• Train to be responsible for budgeting and sales forecasting.
• Learn how to be responsible for auditing store processes.
• Learn how to care for animals in our store during services, adoption or animals for sale
• Understand the process and policies around live animals

Benefits

• Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members.
• Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees