Store Manager/Parts Counter

Colliflower Inc•Atlanta, GA

3d•Onsite

About The Position

The Store Manager is responsible for all business operations of an assigned store location. By applying individual judgement and autonomy, this position will provide excellent customer service, maximize the sales/gross profit, and ensure the store location is organized, secure, and well maintained. The Store Manager is also responsible for the daily direction and on-the-job training of Store Manager Trainees and Assistant Store Managers, if applicable.

Requirements

Minimum of 2 years of excellent customer service and management experience
Complete and maintain Parker Store Professional certification
Have good business acumen to interpret needs and formulate appropriate operating practices
Ability to perform multiple tasks simultaneously and independently, possess proficient organizational skills
Possess proficient oral & written communication skills
Have a mechanical aptitude to diagnose and understand complex issues
Be results oriented with a desire to succeed
Possess proficient math skills and can apply metrics & metric equivalents
Ability to read & interpret documents such as product manuals, purchase orders & procedure manual
High School graduate or equivalent education required
Must be able to lift, push & pull up to 150lbs
Regularly required to stand, walk, bend, stoop, kneel, reach, push, pull, and climb
Manual dexterity required to operate machinery and tools

Responsibilities

Use knowledge and judgment to diagnose customer’s fluid connector issues
Formulate solutions to recommend suitable product solutions
Provide excellent customer service and maintain positive professional relationships
Provide the appropriate products and fabricate hose assemblies
Resolve customer service problems and complaints
Develop outside quotes and sales orders for Outside Sales team
Manage cash and payment systems
Create customer awareness and promote the entire fluid connector product offering
Devise strategies with product layout so it maximizes sales, improves customer traffic flow, creates a better appearance and customer satisfaction
Seek, continuously develop, and record knowledge and information about competitor activity, pricing, and tactics; Formulate strategies for building sales
Use autonomy to build relationships with prospective and established customers
Collaborate closely with Outside Sales team to provide relevant customer information and sales leads
Actively engage in customer capture programs
Ensure that intellectual property is confidential, maintained, and secure
Evaluate and manage store inventory by reviewing historical sales data
Use discretion to maintain and augment the appropriate stock levels of the store
Use judgment to stock, carry, increase, decrease and expand product offerings as needed for store’s unique territory
Use judgment to determine appropriate timing, method, and vendor to procure products
Use daily store reporting to manage open sales and counter orders, POs, and held invoices
Provide cycle count information to correct department
Handle receiving, shipping, and stocking of inventory
Perform all routine tasks to open and close the store location
Complete annual store audits in partnership with RSM
Control, maintain and provide security to all facility assets
Ensure that the facility is kept organized, clean, and well maintained
Identify facility issues and handle with appropriate solution or notify RSM, as required
Train, supervise, and delegate tasks to Store Manager Trainees and Assistant Store Managers, if applicable
Recommend specific appropriate training needed for Store Manager Trainees
Provide performance feedback to Regional Support Managers of Store Manager Trainees and Assistant Store Managers