Store Manager - Long Island, NY

alts| Alteration Specialists + LABEL • Holtsville, NY

92d • $58,000 - $65,000

About The Position

Alts is looking for a dynamic, customer-oriented Store Manager to join our team. We are seeking a professional with strong leadership skills, an unwavering commitment to excellence, and a passion for delivering exceptional customer service. As Store Manager, you will oversee the daily operations of our studio location, manage a team of associates, and ensure a seamless in-store experience for every customer. This role includes administrative duties, inventory management, and team development, all while ensuring a welcoming and efficient alterations environment. This is a full-time, in-person position with competitive compensation, full benefits, and opportunities for professional growth. This position would have full time training in New York City prior to the location’s opening.

Requirements

• 5 years of operations experience at an early stage company required
• 2 years of managing a team of 5 or more required
• Clear communicator with ability to build strong cross-cultural relationships required
• Experience in luxury retail or showroom management required
• Working knowledge of garment construction desired
• Tech savvy and systems based thinking required
• Experience working with Notion and Zendesk a plus

Responsibilities

• Ensure the studio/store is consistently clean, organized, providing a positive tailoring environment for customers
• Oversee daily operations, including opening/closing procedures, scheduling, quality control, on-time delivery
• Supervise and support the tailoring and front desk teams, ensuring that all customer service and goals are met
• Collaborate with the corporate team to implement new promotions, sales strategies, and product launches
• Engage in frequent collaboration with the Tailor Shop Manager of your alts studio in order to assess studio needs and day to day operations
• Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio
• Ensure all tickets are properly created, and processed throughout the garment’s life cycle with Alteration Specialists
• Responsible for monitoring production
• Responsible for creating schedule weekly and bi-weekly for the operations team and tailoring team
• Ensure all garments are bagged and packaged appropriately before handing off to customer, this includes garments being shipped properly
• Properly record and document all RFA’s, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency
• Create a warm and welcoming atmosphere for customers, ensuring they feel valued and respected
• Lead by example in delivering exceptional service, addressing customer inquiries and concerns promptly and professionally
• Train staff on best practices for customer interaction, ensuring the team maintains a high level of customer service
• Handle customer complaints or escalations and resolve issues with efficiency and empathy
• Encourage customer feedback and ensure all concerns are addressed to continuously improve the studio experience
• Recruit, train, and motivate staff to uphold the company’s customer service standards and achieve sales goals
• Schedule and manage team hours, ensuring adequate coverage during peak and off-peak times
• Conduct regular performance reviews, provide coaching, and foster a culture of continuous improvement
• Set individual and team sales targets, and actively work to meet and exceed those targets
• Organize and lead team meetings to communicate store updates, performance expectations, and product knowledge

Benefits

• Competitive salary with a starting range of $58,000-$65,000 per year, based on experience
• Full benefits
• Opportunities for personal and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees