Store Manager in Training - Wausau

Dollar Loan Center•Wausau, WI

About The Position

Store Manager In-Training - Lead the Charge at Dollar Loan Center! Why This Role Rocks! Step into the spotlight as a Store Manager In-Training at Dollar Loan Center! You'll train to run a top-notch store, delivering stellar service, driving growth, and keeping operations running smoothly. Team up with Loan Processors to help customers meet their financial needs, from reviewing loan applications, funding loans and handling collections. With your leadership, you'll inspire the team, exceed company expectations, and make every day a win!

Requirements

High school diploma or equivalent.
2+ years of customer service experience (lending, cash handling, or collections a plus).
Tech-savvy with excellent communication skills (English/Spanish bilingual is a bonus).
2+ years of leadership experience, preferably running an assigned location
Ready to work regular hours, occasional overtime, and travel to other locations.
Reliable transportation and a clean background check.
A hard-working, team-oriented attitude dedicated to Dollar Loan Center's mission.

Nice To Haves

lending, cash handling, or collections a plus
English/Spanish bilingual is a bonus

Responsibilities

Oversee daily store operations to keep everything running like a well-oiled machine.
Train and guide Loan Processors to crush their tasks and deliver results.
Run daily reports, balance drawers, and ensure accurate bank transactions.
Review accounts for loan approvals for new and returning customers.
Oversee collection procedures to ensure the store is collecting on any past due accounts.
Assist with employee training and maintain clear communication with your team and Regional Manager.
Greet every customer with enthusiasm and a big smile, in-person or over the phone.
Explain why Dollar Loan Center's programs outshine the competition.
Keep interactions professional, friendly, and review-worthy!
Review loan applications for accuracy with the ability to spot fraud.
Follow underwriting guidelines and explain contracts clearly.
Make timely, courteous calls on past-due accounts, logging clear notes with promise dates.
Review delinquent accounts and escalate to the Regional Manager when needed.
Handle opening/closing procedures and train others to step up in your absence.
Calculate payments accurately and answer questions about interest, due dates, and more.
Ensure drawers balance and all funds are accounted for.
Stay on top of emails, voicemails, and helpdesk tickets like a tech wizard.
Protect customer confidentiality.
Keep the office sparkling clean and organized.
Build relationships with local businesses for partnerships and customer referrals.
Ensure everyone is following dress code and presentable.
Live Dollar Loan Center's Core Values with passion!