Store Manager in Training Center City

GNC-posted about 1 year ago
$37,440 - $41,600/Yr
Full-time • Entry Level
Paterson, NJ
Health and Personal Care Retailers
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The Store Manager in Training at GNC is responsible for learning the overall operations of a retail store under the guidance of a Store Manager or District Manager. This role focuses on gaining proficiency in managerial responsibilities, financial processes, and customer service, with the goal of preparing for a Store Manager position within a 90-day timeframe. The position emphasizes community engagement, team leadership, and adherence to company policies while ensuring an exceptional customer experience.

  • Facilitates an exceptional customer service experience through all channels of interaction by following GNC's prescribed selling methods.
  • Drives GNC's loyalty programs and incentives for successful engagement of customers.
  • Monitors best sellers, identifies product demand, and updates Store Manager regarding trends.
  • Facilitates community engagement and client loyalty through innovative and creative outreach.
  • Reads all merchandising bulletins to understand product assortment and answer product questions based on Company approved information.
  • Supervises and leads store team under Store Manager guidance; communicates sales targets and drives team performance.
  • Reviews all training resources and completes assigned modules to understand product assortment and answer product questions based on Company approved information.
  • Ensures company assets are protected and not exposed to risks and conflicts of interest.
  • Partners with Store Manager to handle escalated customer service issues; supports Store Manager in monitoring store's Loss Prevention activities.
  • Keeps store clean and uncluttered.
  • Performs all register operations and completes all daily register and store open/close functions and bank deposits according to GNC policies and procedures.
  • Learns to independently lead staffing and training initiatives.
  • Manages work schedules within established budgets for optimal store coverage.
  • Hires, trains, and disciplines employees.
  • Implements planograms and the Visual Playbook in an accurate and timely manner.
  • Manages store inventory within GNC guidelines: receives, checks, and shelves all merchandise orders.
  • Adheres to GNC's quality control program for stock rotation and maintenance problems.
  • Ensures total compliance for all store operations policies.
  • Minimum high school diploma required or associate degree in business or related field; or an equivalent combination of education and experience.
  • 2+ years of retail sales experience and prior management/supervisory experience preferred.
  • High degree of proficiency in MS Office Suite, Outlook & Internet applications.
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management, and planning skills.
  • Strong verbal and written communication skills.
  • Ability to develop and maintain collaborative relationships with peers and colleagues.
  • Ability to work well autonomously and within a team in a fast-paced environment.
  • Self-motivated with critical attention to detail and deadlines.
  • Ability to add, subtract, multiply, and divide in all units of measure.
  • Experience in health and wellness retail environment.
  • Knowledge of inventory management systems.
  • Access to GNC Health Program (virtual health services).
  • Competitive rate of pay.
  • Employee discount.
  • Eligibility to participate in the Store Commission Program and Operational Incentive Plan.
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