Store Manager III- Lakewood, NJ

TD • Lakewood, NJ

1d

About The Position

The Store Manager III develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers. Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Manages a large sized store and team (based on U.S. TD Bank store levelling criteria) Oversees and leads a large and/or highly complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results Accountable for achieving both Store and individual performance metrics Ability to manage multiple store locations and/or a diverse and complex customer base, if required Acts as peer mentor to developing store managers Requires deep expert knowledge of the business, banking and bank operations Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps Provides coaching, mentorship and guidance to others within area of expertise Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss/reputational) Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners Originates loan applications, handles Conditions of Lending and conducts loan closings Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Requirements

• Undergraduate degree or equivalent experience
• 5+ years related experience required (retail, customer service and/or financial services industries)
• supervisory, leadership and coaching experience required
• 5+ years experience of proven business development skills, including ability to conceptualize and implement strategies
• 5+ years of proven leadership and coaching experience required
• Small Business and Consumer lending experience required
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives
• Future focused, foresees gaps, trends and influences direction across a specialized area of the Region and Market
• Ability to negotiate, manage relationships and influence across the Region, Market, and Business line
• Has high performance standards for self and others and can coach peers
• Strong financial analysis skills
• Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers
• Excellent verbal and written communication skills
• Demonstrated ability to lead and motivate team members
• Proficient with Microsoft Office suite
• Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.
• Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position.

Nice To Haves

• Notary License (preferred)

Responsibilities

• Manages a large sized store and team
• Accountable for achieving both Store and individual performance metrics
• Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
• Originates loan applications, handles Conditions of Lending and conducts loan closings
• Manages the service and advice team promoting a positive customer and colleague experience
• Creates store-specific strategies to grow the business
• Manages the Store budget to meet expense and revenue objectives and revenue and manages expenses
• Drives One TD - Builds and sustains awareness and engagement to increase partnership across Retail and all Lines of Business with a focus on Digital to meet and exceed goals
• Proactively reaches out to prospects to develop and deepen relationships through needs-based conversations
• Achieves business objective for Operational Excellence
• Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions/activities as necessary
• Leads, coaches and develops store teammates to create a consistent legendary customer experience
• Sets targets and objectives for the team, and holds the team accountable to deliver results and objectives
• Grows team expertise to align with business/enterprise demand and direction
• Leads a high performing team
• Leads the process of setting performance objectives for the team
• Ensures colleagues are in compliance with all human resources policies, procedures and guidelines of conduct and escalates to the appropriate partners to manage colleague risk
• Supports an environment where team freely escalates business challenges
• Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establishes and fosters a cohesive team
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Benefits

• Growth opportunities and skill development are defining features of the colleague experience at TD.
• Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
• Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
• You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager