Store Manager II - Newark/Springfield (Preferred Bilingual/Spanish)

TD Bank • Newark, NJ

16d • $93,080 - $139,360

About The Position

The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers. Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria) Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results Accountable for achieving both Store and individual performance metrics Ability to manage multiple store locations and/or a diverse and complex customer base, if required Acts as peer mentor to developing store managers Requires deep expert knowledge of the business, banking and bank operations Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps Provides coaching, mentorship and guidance to others within area of expertise Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss/reputational) Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners Originates loan applications, handles Conditions of Lending and conducts loan closings Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Requirements

• Undergraduate degree or equivalent experience
• 4+ years related experience required (retail, customer service and/or financial services industries)
• supervisory, leadership and coaching experience required
• 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies
• 4+ years of proven leadership and coaching experience required
• Small Business and Consumer lending experience required
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives
• Strong financial analysis skills
• Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers
• Excellent verbal and written communication skills
• Demonstrated ability to lead and motivate team members
• Proficient with Microsoft Office suite
• Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.
• Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position.

Nice To Haves

• Notary License (preferred)
• Preferred Bilingual/Spanish

Responsibilities

• Manages a medium sized store and team
• Accountable for achieving both Store and individual performance metrics
• Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
• Originates loan applications, handles Conditions of Lending and conducts loan closings
• Manages the service and advice team promoting a positive customer and colleague experience
• Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
• Creates store-specific strategies to grow the business
• Manages the Store budget to meet expense and revenue objectives and revenue and manages expenses
• Proactively reaches out to prospects to develop and deepen relationships through needs-based conversations
• Ensures necessary due diligence to support the accuracy of all customer transactions/activities
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Leads, coaches and develops store teammates to create a consistent legendary customer experience
• Sets targets and objectives for the team, and holds the team accountable to deliver results and objectives
• Grows team expertise to align with business/enterprise demand and direction
• Leads a high performing team
• Leads the process of setting performance objectives for the team
• Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Benefits

• TD is committed to providing fair and equitable compensation opportunities to all colleagues.
• Growth opportunities and skill development are defining features of the colleague experience at TD.
• Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.
• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees