Store Manager - Golf Galaxy

Dick's Sporting Goods • Davenport, IA

87d

About The Position

House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams. If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today! OVERVIEW: Golf Galaxy is seeking a specialty Retail Store Manager to oversee store operations. Drive sales and profitability through customer satisfaction and report analysis. Establish and maintain effective relationships with customers by ensuring high associate engagement and service levels. Drive and sustain sales intensity, operations integrity and profitability within store by setting high expectations, holding staff accountable, and monitoring and measuring progress to achieve positive results.

Requirements

• 5+ years retail management experience required; golf sales/service preferred.
• Technical skills in club repair & fitting preferred.
• World-class customer service skill and interpersonal/communication skills.
• Strong problem-solving ability and analytical skills.
• Proficiency in MS Office.
• Flexible availability - including nights, weekend, and holidays.
• Based on the location of the House of Sport, you may be required to submit relevant state mandated clearances to supervise minors.

Responsibilities

• Drive sales and profitability through customer satisfaction and report analysis.
• Establish and maintain effective relationships with customers by ensuring high associate engagement and service levels.
• Drive and sustain sales intensity, operations integrity and profitability within store by setting high expectations, holding staff accountable, and monitoring and measuring progress to achieve positive results.
• Effectively schedule for the store, develop payroll plans, and monitor payroll daily to ensure the plan is met.
• Uphold Golf Galaxy standards for merchandise presentation.
• Responsible for recruitment, interviewing, and hiring across the store.
• Select, on-board, empower, and develop a highly effective team of individuals.
• Lead consistent evaluation and development of in-store talent.
• Define a clear vision and strategy in order to communicate expectations.
• Demonstrate a flexible leadership style to foster team member engagement including recognition.
• Create a climate within the store in which staff are motivated to do their best, strong morale and spiriting in his/her team; shares wins and successes; fosters open dialogue; and creates a feeling of belonging within the team.
• Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance.
• Issue appropriate counseling and disciplinary action to associates who fail to meet our performance standards.
• Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures.
• Ensure completion of training requirements are met across the store.
• Incorporate your customer's perspective when defining success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers