Dispensary Management

High Profile Cannabis Shop Careers•Hartford, CT

12d

About The Position

At High Profile our product is cannabis, but our most important asset is our people. We believe in hiring locally, offering competitive compensation packages and giving our employees an opportunity to learn and grow. As a company, we are committed to being active corporate citizens and community members and celebrate diversity and inclusion. We are looking for a Store Manager and Assistant Store Managers to oversee our retail store High Profile while providing leadership and training to the store employees while driving sales. In this role you will…. Overseeing and driving all aspects of store performance, ensuring efficient and sound operations, maximum profit and a best in class store experience.

Requirements

Bachelor’s degree and 3-5 years retail management experience preferred, or equivalent.
Comprehensive knowledge of retail operations, merchandising, and sales.
Proficient in Microsoft Office applications, POS systems; experience with METRC and Green Bit’s preferred.
Proven ability to motivate and influence others through personal actions and examples.
Ability to drive proven improvements across all areas managed
Demonstrate strong oral and written communication skills; ability to correspond in a professional, businesslike manner.
Ability and willingness to work flexible hours including evenings, weekends and holidays.
Must be at least 21 years of age and be able to pass a background check.
Proven ability to establish strong credibility and build relationships and operate in an environment of ambiguity.
Ability to build and lead a best in class retail team.
Strong results-orientation and commitment to quality, performance and deliverables.

Responsibilities

Ensure Key Performance Indicators (KPI) are being tracked and achieved on a weekly, monthly and yearly basis.
Collaborate and lead store teams in planning and implementing strategies to attract and retain repeat customers.
Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority.
Work closely with Marketing leadership to promote Customer Loyalty Programs.
Ensure best in class customer experience exists by staying connected to customer needs, anticipating changes, and preparing teams to meet consumer challenges.
Ensure successful employee training of POS systems, METRC, and other inventory control systems.
Monitor and maintain inventory levels and communicate discrepancies to upper Management.
Run internal store meetings, provide feedback for employee development, sales opportunities, and organizational improvements.
Maintain visual standards, including merchandise presentation, signage, lighting and general maintenance.
Develop store’s schedule to ensure proper sales floor coverage during peak selling hours.
Handle and mitigate customer complaints in a professional manner to ensure their overall satisfaction.
Educate and coach store employees on product knowledge, shrink protocol, and safety protocol.
Interact and build relationships with external vendors; plan and execute in store events.
Create reports, analyze and report data, such as store sales, units per sale, and sales per hour.
Work closely with the Human Resource Department with hiring new employees, training and development new and current employees.
Ensure implementation and adherence to all local and state laws and inspection requirements.