Store Manager 2

GameStop • Corinth, MS

93d • $16 - $24

About The Position

The Store Manager 2 is responsible for all facets of store operations at two store locations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest, and providing outstanding guest service experiences through professional conduct and shared passion for gaming, and supporting the overall store environment to meet/exceed sales and profit. In addition to ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business, this position supervises a retail staff which may vary based upon store size, location(s), and expected sales volume.

Requirements

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
• Video game knowledge preferred.

Nice To Haves

• Bilingual English/Spanish speaking and writing skills preferred.

Responsibilities

• Manage and lead in a multiunit capacity, directing a larger team across two store locations.
• Provide and model best-in-class guest service, promptly greeting guests and responding to their questions and concerns.
• Support the total shopping environment, including visual and operational elements and current sales initiatives.
• Promptly and accurately process guest purchases/return transactions using the Point‐of‐Sale (POS) system.
• Promote GameStop’s unique guest benefits, such as new title reservations and the Pro Rewards guest loyalty program.
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates complete their onboarding, job training, and compliance training before opening or closing a shift.
• Communicate regularly with store associates and the District Manager to implement store initiatives.
• Set guest service expectations for store associates and train them in all aspects of their job responsibilities.
• Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers.
• Schedule store associates ensuring compliance with scheduling guidelines.
• Approve payroll and manage time edits for store associates.
• Provide timely recognition and feedback to store associates regarding performance.
• Ensure all areas of the store are neat, clean, organized, and merchandised per company guidelines.
• Fulfill and ship Omni-Channel orders daily.
• Conduct store inventory counts and manage stock/restock of merchandise.
• Protect company assets through effective inventory control and loss prevention practices.
• Lead the store team in meeting and exceeding sales, profit, and shrink goals.
• Count, balance, and reconcile daily business transaction totals in the POS system.
• Verify shipments for discrepancies and conduct merchandise counts/inventories.
• Maintain awareness of associate and guest safety and report any injuries promptly.
• Maintain store records/files in an organized manner.

Benefits

• Eligible to participate in incentive programs.
• 401(k) plan.
• Paid time off.
• Dental insurance.
• Vision insurance.
• Health insurance.
• Bonus and/or other incentives may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees