Store Leader (Store Manager)

Activate Games•Culver City, CA

6d•$70,000 - $80,000•Onsite

About The Position

Activate is a technology company building interactive gaming facilities across US, Canada, and beyond into the global market. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. We are looking to expand our store operations team with an addition of a Store Leader at our brand new store in Culver City located at 6000 Sepulveda Blvd., Suite 1200. To learn more about us, click here and follow us on Instagram and Facebook @activategames. The Store Leader at Activate works under the direction of the Regional Leader and plays a critical role leading a team that will deliver excellent customer experience in a dynamic and fun environment. The Store Leader should demonstrate strong leadership, customer service skills, the ability to work well both in a team and individually, and a curiosity for all things tech and gaming related.

Requirements

Demonstrated leadership ability with 2 years of experience in a customer facing environment
Demonstrated strengths in collaborative team environments
Ability to foster strong relationships with customers and employees
Excellent communication skills, including listening, and oral
Proficient in the use of hand and power tools
Proficient in Microsoft Office and related software
Multitasking in both leading teams and operational performance
Highly organized in managing competing priorities

Responsibilities

Oversee day to day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may arise
Create a lasting experience with customers and ensure their satisfaction is a top priority
Effective understanding of key performance indicators
Help maintain brand consistency through positive customer experiences and local event involvement
Perform regular general inspections of front desk and gaming areas
Perform daily cleaning and maintenance duties in compliance with company standards
Responsible for preventing security or safety concerns by adhering to outlined procedures, providing training to employees and identifying risks that may exist
Provide regular updates to Regional Leader on store operations, facility issues and suggest areas for improvement
Oversee the day-to-day maintenance process flow required for the facility
Audit and own the inventory process flow, managed by the Team Lead for maintenance, merchandise, and vending products
Scheduling duties, as required, to ensure peak periods are properly staffed
Leading in the hiring of new employees and creating a talent pipeline
Managing performance of employees, including accountability coaching and development
Participate in planning meetings to prepare and roll out various training and initiatives
Identify and implement improvements when necessary and provide updates to the team to enhance customer experience