Store Leader

Stand Out For Good, Inc.•Ann Arbor, MI

2d•Onsite

About The Position

The Store Leader's goal is to make a difference in people’s lives. They will lead and direct all activities required to achieve all store goals, including best of class guest service, sales objectives, human resources management, payroll and operating expenses, loss prevention, and merchandising presentation while driving both associate and guest engagement.

Requirements

2+ years of store management experience in retail or hospitality
Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently.
May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location.
Must be able to lift and carry 30 pounds regularly without assistance.

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Ability to recruit, select and develop associates and hold individuals accountable for performance
Ability to function as a role model, ensuring that the guest remains the top priority
Ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities
Proven ability to respectfully challenge and motivate the team
Create a family environment, drive volume and anticipate guest needs
Achieves excellent guest service by role-modeling company service standards
Adheres to Human Resources standards
Assesses associates consistently; reviews and communicates associate performance and deliverables
Proactively provides timely feedback to associates, rewarding and recognizing achievement to drive retention
Holds self and associates accountable for achievement of financial results and metric goals
Manages conflict and coaches by applying company’s recommended processes, standards and guidelines
Empowers and involves associates in decision-making processes
Receives feedback and fosters dialog around solutions
Develops associates through an individualized approach by matching talent with tasks and appropriately delegating and challenging
Fosters team commitment through support, relationship building, and recognizing individual contributions
Leads by managing through change and adversity
Develops business strategy and maximizes opportunities to generate additional store volume
Ability to forecast and analyze business trends and manage payroll expense in order to maximize store performance
Achieves quantifiable performance goals (net sales, DPT, UPT, payroll, shortage)
Ability to control payroll expenses through effective and efficient staffing
Analyzes business reports regularly to identify problems and/or areas of opportunity
Directs guest service efforts that are consistent with Altar’d State standards; coaches associates on guest interactions to increase transactions and capture guest opportunities
Develops team to accomplish store’s business objectives through recruitment, selection, coaching, investment, retention and motivation
Ensures attainment of sales, payroll and inventory shortage goals
Understands and is accountable for control of income and expense categories as relates to company’s profit and loss statements
Directs merchandise presentation, restocking and recovery to maximize productivity
Understands the Altar’d State culture and ensures compliance with all Altar’d State values, practices and operational standards
Communicates effectively with executive team
Utilizes and manages the use of weekly reporting to track, analyze and communicate progress towards goals
Demonstrates knowledge of visual standards and techniques, and ability to implement and substitute within company guidelines
Understands and can clearly articulate the Company’s brand positioning, including the uniqueness of concept, current marketing and promotional initiatives, outreach events, in-store events and ministries
Operates with the highest levels of personal integrity and business confidentiality
Represents the brand by adhering to appropriate standards of dress and grooming
Maintains clean store environment