Store Leader

Tapestry•Indianapolis, IN

44d•$30 - $45

About The Position

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles. Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.Job Title: Store Leader (Manager) Primary Purpose: The successful individual will leverage their proficiency in retail to… Client & Service Expert: Oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade. Development of business driving initiatives that build a repeat business or that attracts a new customer. Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach. Ensure team is compliant with all clientele standards and thank you note policy. Ensure all associates complete the sales training program. Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales. Leadership Presence/Steward of Talent: Achieve financial success through improvement of measurable statistics that positively impact the store performance. Hire, train and motivate a qualified sales team that effectively represents and communicates the kate spade new york brand to our customers. Provide specific development for the assistant manager and supervisor by assigning accountabilities and training with consistent follow-up and feedback. Perform annual performance evaluations with quarterly review of employee goals. Network and create positive relationships in the community that result in business generation, awareness of the kate spade new york brand and builds a bench strength of qualified candidates to fill key open positions. Attend, on average, two annual company management meetings. Building Brand Equity: Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer. Ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times. Analyze and react to business trends regarding assortment, communicating sell-through, stock levels, opportunities to increase sales to DL. Communicate to DL customer feedback and quality issues in order to improve customer service and sales. Operational Excellence: Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility. Conduct regular store meetings to ensure accurate and consistent communication with employees. Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business. Supervise operational responsibilities to ensure the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain the integrity of the inventory. Oversee loss prevention policies and procedure to be 100% compliant.

Requirements

Professional sales development and exceptional interpersonal skills
Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our client base
Ability to analyze selling reports, identify business trends and react quickly to the needs of the business
Comfortable in making decisions and mediating conflict within a team-environment
Proficient in windows-based software such as excel, word and outlook
Minimum 3 years management experience in luxury goods or a comparable retail environment
Available to work store schedule, as needed, including evenings and weekends
Standing for extended periods of time
Able to safely lift boxes up to 40 pounds
Comfortable climbing ladders

Nice To Haves

College degree preferred
Prior luxury goods experience preferred

Responsibilities

Oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade.
Development of business driving initiatives that build a repeat business or that attracts a new customer.
Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.
Ensure team is compliant with all clientele standards and thank you note policy.
Ensure all associates complete the sales training program.
Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.
Achieve financial success through improvement of measurable statistics that positively impact the store performance.
Hire, train and motivate a qualified sales team that effectively represents and communicates the kate spade new york brand to our customers.
Provide specific development for the assistant manager and supervisor by assigning accountabilities and training with consistent follow-up and feedback.
Perform annual performance evaluations with quarterly review of employee goals.
Network and create positive relationships in the community that result in business generation, awareness of the kate spade new york brand and builds a bench strength of qualified candidates to fill key open positions.
Attend, on average, two annual company management meetings.
Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
Ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times.
Analyze and react to business trends regarding assortment, communicating sell-through, stock levels, opportunities to increase sales to DL.
Communicate to DL customer feedback and quality issues in order to improve customer service and sales.
Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
Conduct regular store meetings to ensure accurate and consistent communication with employees.
Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business.
Supervise operational responsibilities to ensure the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain the integrity of the inventory.
Oversee loss prevention policies and procedure to be 100% compliant.