Store Leader 2

GameStop-posted 5 months ago
$20 - $28/Yr
Full-time • Manager
5,001-10,000 employees
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At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! The Store Leader/Store Leader 2 is responsible for all facets of store operations (at two store locations for SL2) and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Store Leader develops and promotes a sales culture by creating individualized and complete solutions for every guest, and providing outstanding guest service experiences through professional conduct and shared passion for gaming, and supporting the overall store environment to meet/exceed sales and profit.

  • Manage and lead in a multiunit capacity, with the ability to multitask and direct a larger team across two store locations.
  • Provide and model best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously.
  • Assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate.
  • Apply all selling behaviors during every transaction and thank every guest for shopping at GameStop.
  • Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
  • Promptly and accurately process guest purchases/return transactions using Point‐of‐Sale (POS) computer system.
  • Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally.
  • Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
  • Recruit, interview, hire, assess, develop, and retain high-performing associates.
  • Ensure associates have completed their onboarding, job training, and compliance training prior to opening or closing a shift on their own.
  • Communicate regularly with store associates and District Manager to ensure that all GameStop store initiatives are implemented according to plan.
  • Set guest service expectations for store associates and train store associates in all aspects of their job responsibilities.
  • Supervise and delegate tasks to Guest Advisors, Senior Guest Advisors, and Assistant Store Leaders.
  • Schedule store associates ensuring that the scheduling guidelines are followed.
  • Supervise staffing levels to achieve optimum guest service at all times.
  • Approve payroll, make time edits, and verify that store associates are paid for all time worked.
  • Provide timely and appropriate recognition and feedback to all store associates concerning performance.
  • Ensure that all areas of the store are neat, clean, organized, and merchandised per company guidelines.
  • Ensure Omni-Channel orders are fulfilled and shipped daily.
  • Perform store inventory counts and stock/restock merchandise on shelves and fixtures.
  • Protect company assets through effective inventory control and loss prevention practices.
  • Lead store team in meeting and exceeding sales, profit, and shrink goals.
  • Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.
  • Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly.
  • Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system.
  • Process defectives/recalls and stock pulls accurately and promptly.
  • Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations.
  • Report any injuries promptly per company guidelines.
  • Maintain store records/files in a neat and organized manner.
  • Must present proof of ability to legally work in the United States.
  • Must be at least 18 years of age.
  • High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
  • At least 1 year of retail management experience required.
  • At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
  • Video game knowledge preferred.
  • Bilingual English/Spanish speaking and writing skills preferred.
  • Incentive programs
  • Health benefits
  • Paid time off
  • 401(k)
  • Employee discount
  • Casual work environment
  • Bonus and/or other incentives
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