Store Lead

Jos. A. Bank Clothiers • Knoxville, TN

378d

About The Position

As a Store Lead at JoS.A.Bank, you will partner with the Store Manager to support the store team in achieving sales performance expectations through coaching and fostering a team selling environment. This role involves being the manager on duty, responsible for opening and closing the store, and ensuring operational excellence while enhancing the customer experience.

Requirements

• Minimum of 1 year of Retail or Sales experience
• Creative individual who demonstrates good judgement and is tuned-into the pulse of the business
• Self-motivated, results oriented, strategic thinker
• Strong organizational and leadership skills
• Excellent written and verbal communication skills
• Demonstrates active listening and problem-solving skills
• Proven ability to train and develop high performing store teams
• Proficient in technology systems, applications, Microsoft Office, and video conferencing
• Ability to operate a computer and POS System

Responsibilities

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions
• Partner with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty
• Model company values and lead by example as an active coach
• Communicate priorities and sales driving information effectively to ensure store staff is equipped to maximize business
• Assist in recruiting store staff and embrace diversity by contributing to an inclusive store environment
• Support the management team in the achievement of store business plans, including sales, customer service and operational goals
• Leverage store reports to understand decisions made to drive the store business
• Participate in driving business outreach opportunities and communicate leads to Store Manager
• Identify performance opportunities and partner with management team to contribute to development plans
• Ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise
• Assist management team with training store staff on all internal operational functions as assigned
• Stay informed on corporate communication, directives, initiatives, policies and procedures
• Support the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned
• Contribute to an engaged and inclusive store environment where opinions and contributions are recognized and valued
• Support a culture of learning and development, ensuring training tools are leveraged
• Serve as a role model to all store team members and provide enthusiastic motivational leadership
• Partner with management team to conduct regular store meetings ensuring all store team members are up to date with company directives
• Assist in training the store team on the customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score
• Leverage customer feedback to prevent or resolve customer concerns
• Collaborate with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: No Education Listed