STORE/LEAD OFFICE CLERK

Kroger•Chicago, IL

49d

About The Position

Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. We accomplish this in many ways including, but not limited to; treating our customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Previous comparable experience Responsible for efficiently managing the department that they are in charge of within the store thus achieving weekly, period and annual sales and profit budgets for that department. Responsible for training and coaching associates within the department to effectively perform their job duties at a satisfactory or above level. Develop a back-up who is promotable and capable of running the department in the absence of the lead office clerk. Create an environment that enables customers to feel welcome, important and appreciated by answering questions and resolving problems/concerns. Set up cash drawers for front end personnel. Reconcile individual cash drawers, safe and various medias. Transfer cash drawers from safe to front end. Perform booth accounting procedures needed for balancing the store. Receive, counts, and verifies cash boxes of coin and media from bank. Count and prepares cash and media deposits for the bank. Operate various machines, computers, and terminals at Service Desk. Key in information and runs various reports on terminals. Properly complete various accounting reports and forms. Remove and replace monies, cash drawers, and various medias and programs from safe and file drawers. Complete front end dailies, coordinate breaks/lunches, and delegates job assignments. Handle Western Union transactions. Communicate on the telephone and public address system. Encode and bundles checks for processing. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risk, or issues and illegal activity, including: robbery, theft or fraud. Ability to work cooperatively in high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Ability to follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults. Must be able to perform the essential functions of this position with or without reasonable accommodation.

Requirements

Previous comparable experience
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Must be able to perform the essential functions of this position with or without reasonable accommodation.

Responsibilities

Managing the department
Achieving weekly, period and annual sales and profit budgets
Training and coaching associates
Developing a back-up
Creating a welcoming environment for customers
Setting up cash drawers
Reconciling cash drawers, safe and various medias
Transferring cash drawers
Performing booth accounting procedures
Receiving and verifying cash boxes
Preparing cash and media deposits
Operating machines, computers, and terminals
Keying in information and running reports
Completing accounting reports and forms
Removing and replacing monies
Completing front end dailies
Handling Western Union transactions
Communicating on the telephone and public address system
Encoding and bundling checks
Reinforcing safety programs
Practicing preventive maintenance
Notifying management of accidents
Reporting safety risks and illegal activity
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.