Store General Manager

CJ Foodville USA Inc•New York, NY

About The Position

The TLJ General Manager is responsible for achieving financial objectives, managing daily operations, ensuring staff compliance with standards and procedures, and providing a superior guest experience. The role involves developing and implementing strategies to increase revenue, managing multiple departments, and fostering a positive work environment.

Requirements

Minimum of 4 years of experience in the F&B or similar industry.
Excellent written and verbal communication skills.
Ability to handle multiple projects simultaneously and work under pressure.
Strong organizational and project management skills.
Friendly and personable demeanor.
Proficient in Microsoft Office and relevant software.
Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs.
Must become certified in the Tous Les Jours specified food safety program within 30 days of employment.

Nice To Haves

Bachelor’s degree in business, marketing, or a related field preferred.
Bilingual (Korean and English) preferred.

Responsibilities

Achieves financial objectives by developing, monitoring, and executing financial operational plans, budgets, and sales & marketing strategies to support the overall goals of Tous Les Jours.
Manages day-to-day operations of the café, including scheduling, planning, and organizing work, while controlling labor and expenses. Analyzes variances and initiates corrective actions as needed.
Develops and implements creative strategies to increase revenue and enhances catering sales through effective management of sales initiatives and actionable, measurable sales deliverables.
Conducts regular meetings with the management team to review performance, provide direction, and offer motivation and guidance toward achieving both individual and company objectives.
Monitors café appearance and ensures issues are resolved expeditiously.
Hires, trains, and supports café management and staff.
Manages direct reports to accomplish performance goals, providing developmental coaching and guidance for long-term career growth opportunities.
Conducts planning sessions and performance reviews, supervising and directing regular training for all staff in guest service, food & beverage operations, loss prevention, and company standards.
Fosters high staff morale and effective performance management, maintaining an open-door policy to facilitate proper communication between departments.
Achieves and maintains overall guest service goals through team management.
Oversees the guest service model, ensuring guest complaints are resolved appropriately and service recovery gestures are made to ensure complete guest satisfaction.
Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements.
Ensures compliance with all applicable occupational, health, and safety regulations and laws.
Creates an environment where safety comes first, overseeing the Safety Program and assuring company safety policies are followed.