Store General Manager - Tupelo, MS

PetCo • Tupelo, MS

81d

About The Position

The General Manager is responsible for leading through Petco's vision of 'Healthier Pets. Happier People. Better World.' in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team of Pet Care Center managers, leaders, and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability.

Requirements

• High school diploma or its equivalent (GED).
• Proficiency in basic business & finance acumen, analysis, and problem-solving skills.
• High focus on people development & guest service.
• Excellence in communication and computer skills.
• Three or more years of management experience or equivalent.
• Previous retail management experience preferred.
• Working knowledge of general business practices.
• Strong organizational skills.
• Aptitude for demonstrating strong customer service.
• Ability to instruct others.
• Professional appearance and demeanor.
• Genuine interest in all kinds of animals.
• Must be licensed to operate a motor vehicle.

Nice To Haves

• Completion of specific PETCO Management Achievement Program Modules.
• Internal management roles may be required for internal candidates.

Responsibilities

• Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
• Attract, hire, and retain a diverse team of top talent.
• Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards.
• Create a professional environment that inspires and encourages the growth and engagement of partners.
• Lead and implement a positive culture of teamwork, inclusion, and collaboration.
• Ensure quick and courteous service to all Petco guests.
• Responsible for all partner performance management in the Pet Care Center.
• Meet or exceed goals related to total Pet Care Center sales, profitability, and operational excellence.
• Schedule and adjust labor hours & payroll to maximize productivity.
• Review and interpret financial and operational reporting regularly.
• Identify underperforming metrics and develop strategies to improve and grow the business.
• Market the Pet Care Center and its products, oversee planning of on-site and community events.
• Ensure the proper health, appearance, welfare, and proper handling of all animals.
• Ensure merchandise is properly priced, displayed, and stocked according to inventory levels.
• Complete and submit accounting, inventory management, and payroll paperwork in a timely manner.
• Maintain the Pet Care Center's appearance adhering to Petco operational standards and safety procedures.
• Protect Petco pets & merchandise and minimize loss by ensuring all Pet Care Center standards are met.
• Ensure Pet Care Center is opened/closed in accordance with policies and procedures.
• Model leadership and selling behaviors to Pet Care Center partners and associates.
• Promote safety by ensuring Petco policies and procedures are closely observed.
• Foster a collaborative culture that encourages partners to seek and formulate ideas.
• Prioritize talent development to ensure a strong talent bench.

Benefits

• Health and financial benefits.
• 401K.
• Incentives.
• PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED