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The General Manager (GM) at Petco is responsible for leading a retail store to achieve top-line sales growth while ensuring the welfare and proper care of all animals. This role involves managing a team of department managers, overseeing all aspects of store operations, and driving business performance through effective people management, operational excellence, and customer service. The GM is expected to create a positive work environment, promote teamwork, and ensure a high-quality experience for both pets and their owners.