About The Position

The Store Fulfillment Associate drives sales and delivers a positive customer experience by processing store fulfillment orders with accuracy and speed. This role focuses on picking, packing, and preparing daily orders for pickup or delivery, maintaining inventory accuracy, and keeping fulfillment areas clean and organized. This is an hourly position. At Belk, you will find a positive, inclusive, vibrant and fast-paced environment where you have access to all the tools and resources necessary to be effective in your job. Access to senior leadership is critical to making company-wide initiatives a reality and getting great ideas to the forefront of our business. Diversity is about embracing our differences and realizing they are what makes us stronger. The company believes in an inclusive environment where everyone feels valued, respected, and welcomed to bring their whole selves to work or to shop. Belk is on a mission to break down inequality and leverage its influence to make a positive impact against racism every day. The role offers opportunities to make a huge impact, supported by dynamic initiatives, financial and structural support, and strong investments.

Requirements

  • Dedication to customer service and a drive to achieve store objectives.
  • Skills and experience to perform in the role and a commitment to continuously learn.
  • Ability to take ownership of assigned tasks and contribute to store success.
  • Self-directed and able to work with minimal supervision in a deadline-driven environment.
  • Ability to use data and guidance to support timely and effective decisions.
  • Communicate with excellence.
  • Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
  • Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
  • Must regularly move around all store areas and be accessible to customers.
  • Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.
  • Must be at least 16 years old.

Responsibilities

  • Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
  • Pick, pack, and ship customer orders accurately and efficiently, following omni processes and procedures to enhance productivity.
  • Prioritize workload based on requested customer delivery options and follow packing standards, ensuring positive customer experience.
  • Strategically pick merchandise within the store for STH and BOPIS orders to minimize steps.
  • Organize equipment and replenish supplies in fulfillment and pickup areas to promote efficiency.
  • Maintain merchandise presentation standards and support store recovery efforts.
  • Leverage training tools, use resources, and embrace feedback to build knowledge of omni processes and procedures and strengthen performance.
  • Stay informed of products, promotions, policies, and store events to enhance execution.
  • Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
  • Enhance in-store customer experience by warmly acknowledging and assisting customers, supporting the store during peak traffic and coverage periods, and completing other tasks as assigned.
  • Follow asset protection procedures, safety guidelines and security protocols, supporting store shortage control, inventory accuracy, and minimizing risk.

Benefits

  • Positive, inclusive, vibrant and fast-paced environment
  • Access to all the tools and resources necessary to be effective in your job
  • Opportunities to meet with Belk´s senior most leaders
  • Inclusive environment where everyone feels valued, respected, and welcomed
  • Opportunities to make huge impact
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