Store Director-Kansas City

Big Grove Brewery•Kansas City, KS

About The Position

The Store Director is accountable for the overall success of their taproom location, providing strategic leadership and hands-on support across all areas of operations. This role is responsible for cultivating a high-performing team, delivering an exceptional guest experience through outstanding service, food, and beverage offerings, and driving strong financial performance. As a cultural ambassador of Big Grove, the Store Director plays a critical role in bringing our purpose to life each day through meaningful engagement with teammates, guests, and the community.

Requirements

Must have 5+ years of proven success in a high volume, restaurant environment in an upper management role.
A passion for the restaurant and brewing industry and an unwavering commitment to deliver relentless hospitality.
Strong ability to analyze data, diagnose issues and coach the team accordingly.
Exceptional people management skills, including resolving conflict, coaching and developing, promoting teamwork, and performance management. Ability to build and motivate high performing teams.
Strong business acumen and proven track record in leading operations to meet sales and profitability objectives
Willingness to learn and accommodate industry changes and company directives
Strong communicator with excellent interpersonal skills
Must understand restaurant software systems; Toast, Toast Tables, Kickfin, Sling, etc.

Responsibilities

Operational Leadership: Accountable for all aspects of performance and daily operations of the taproom, ensuring consistent delivery of Big Grove standards and compliance with company policies.
Guest Experience: Champion the guest journey from arrival to departure, upholding uncompromising standards of hospitality, service, food, and beverage. Ensure the location is opened, operated, and closed with excellence each day.
Team Communication & Coaching: Provide clear expectations and direction to the entire team through effective communication and daily coaching. Model core values and hospitality standards, ensuring teammates are set up for success.
Event Execution: Maintain a comprehensive understanding of event operations and demonstrate the ability to lead and support any event to Big Grove standards.
Leadership Collaboration: Lead location leadership meetings to address issues, share insights, and implement continuous improvements. Execute follow-up actions and assigned tasks in a timely and accountable manner.
People Management: Leverage Big Grove’s people and performance tools to manage, coach, and support team members. Address employee concerns promptly and appropriately, fostering a culture of accountability and care.
Leadership Development: Develop and mentor leaders on the location’s L10 team through structured training, consistent feedback, and intentional growth opportunities.
Financial Accountability: Drive financial performance of the location by managing COGS, labor, and inventory controls. Partner with the Marketing team to implement initiatives that grow traffic, revenue, and profitability.
Cross-Departmental Collaboration: Foster a cohesive, productive work environment by ensuring strong communication and alignment between FOH, BOH, and brewery and corporate teams.
Facility Excellence: Ensure the taproom and related facilities are consistently maintained at the highest level of cleanliness, safety, and presentation. Successfully achieve and exceed monthly store audit expectations.