Store Director, Madison Avenue Flagship

V Opco LLC•New York, NY

4d•$130,000 - $150,000•Onsite

About The Position

Vince is seeking a dynamic, customer service driven Store Director for our Madison Avenue Flagship Location. As the Store Director, you will be a brand ambassador, who is responsible for driving business through daily operations, leading the team to maximize sales and profits, and delivering exceptional customer service experiences. You will train and develop a team to achieve goals while ensuring the store upholds the highest standards of visual presentation and operational excellence. This role ensures the store operates in accordance with the company’s guidelines.

Requirements

Ownership & Accountability
Emotional Intelligence
Problem Solver
People Management
Minimum of 5 years’ experience in retail management
Deep knowledge of specialty retail, including business development, visual merchandising and store operations
Embraces an entrepreneurial spirit, who is sales focused and takes full ownership of the store’s business at all levels
Strong leadership, critical thinking and problem-solving skills. Ability to delegate responsibility and empower team members
Demonstrate strong verbal and written communication skills allowing for communication of the company’s goals and objectives
Ability to create high energy and positive environment, as a mentor and leader to staff and peers.
Computer skills to include operation of retail point of sale system, Word, Excel and email
Must be able to lift, carry or otherwise move objects weighing up to 30 pounds when merchandising the sales floor and use ladders or stairs.

Responsibilities

Drive the achievement of store’s sales plan expectations across categories
Oversee store operations, ensuring strong business performance, exceptional customer service, and brand environment within the store
Recruit, develop, train and mentor team members to achieve and exceed sales objectives while applying retail excellence
Lead by example through active presence on the sales floor and commitment to exceptional customer service experience
Set, track and evaluate store KPI’s. Identify business opportunities and implement strategic elevated service model to build client loyalty to drive positive results
Serve as a brand ambassador in the market, expanding the client base through creative events and strategic partnerships that cultivate strong relationships and drive business growth
Enhance client loyalty through proactive initiatives, effectively utilizing clienteling resources to reflect the brand’s strategy and elevate the customer experience
Maintain high standards of the store presentation and visual merchandising standards aligned with brand guidelines
Perform daily reporting, analysis, reconciliation and other operational tasks
Improve profitability by managing controllable expenses such as payroll, supplies and shrinkage
Protect store assets and inventory. Reconcile inventory and monitor stock optimization within the store
Implement and comply with company policies and procedures

Benefits

Robust healthcare options for medical, dental, vision, flexible spending, and health savings account with employer funding
401(k) with employer match
Generous paid time off plans for vacation, sick, and personal, as well as company holidays
Clothing allowance & merchandise discounts
$400 annual gym reimbursement
Mental health support tools and telehealth psychology and psychiatry
Family and caregiving benefits including a competitive paid parental leave program as well as supplemental infertility coverage
Life, accidental death & dismemberment, short-term disability, and long-term disability insurance
Supplemental hospital indemnity, specified disease, and accident coverage
Pre-tax commuter benefits including transit and parking
Discounted pet, home & auto, and legal insurance